David John Walsh
2005-Apr-12 01:56 UTC
[Asterisk-Users] Supervisor monitor / barge in - automatically on call setup?
I'm aware of the legal issues surrounding my request, but any help technically would be greatly apreciated On site we have a fully staffed hospital and fire service (its a temporary event for a childrens charity) and an onsite "911" number. If a user dials the number, they goto the emergency crew, and the use of monitor helps to record the call - thats the easy bit I'm in the UK, and its an offence not to pass a 999 (our 911) call out to a 999 centre but with the sheer numbers involved, we have a few choices, only one of which is suitable. If a user inadvertantly dials 999 I would like to pass it to the true 999 and at the same time dial either a special phone, or all the phones in the emergency centre. Upon the centre answering it, it silently monitors the call between the user and the 999 centre. If for whatever reason the centre needs to barge in they can, prehaps even silencing the origninal user. We have a 2 min response time to anywhere on site, the offical user services have about 22, but we know and expect that in a moments panic someone will dial the number automatically Any assistance as to how this can be performed will be greatly apreciated.
Ronald Wiplinger
2005-Apr-12 02:11 UTC
[Asterisk-Users] Supervisor monitor / barge in - automatically on call setup?
David John Walsh wrote:>I'm aware of the legal issues surrounding my request, but any help >technically would be greatly apreciated > >On site we have a fully staffed hospital and fire service (its a >temporary event for a childrens charity) and an onsite "911" number. >If a user dials the number, they goto the emergency crew, and the use >of monitor helps to record the call - thats the easy bit > >Send the call into a conference call, ....>I'm in the UK, and its an offence not to pass a 999 (our 911) call out >to a 999 centre but with the sheer numbers involved, we have a few >choices, only one of which is suitable. > >If a user inadvertantly dials 999 I would like to pass it to the true >999 and at the same time dial either a special phone, or all the >phones in the emergency centre. Upon the centre answering it, it >silently monitors the call between the user and the 999 centre. If >for whatever reason the centre needs to barge in they can, prehaps >even silencing the origninal user. > >We have a 2 min response time to anywhere on site, the offical user >services have about 22, but we know and expect that in a moments panic >someone will dial the number automatically > >Any assistance as to how this can be performed will be greatly apreciated. >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > >-- Ronald Wiplinger (CEO of ELMIT) http://www.elmit.com +886 (0) 939--77-55-16 or FWD 511208 - I'm a SpamCon Foundation Member, #694, Verify it at http://www.spamcon.org PS: Spam prevention! Our system is protected with a spam prevention program. If you send us an e-mail, our system will send you a confirmation message back. Just reply to this confirmation message please. After receiving this confirmation message, our system will send the hold message (one) and all future messages (after the received confirmation message) to me without asking you again.