I'm in the process of restructuring my complete dialplan. It contains several contexts like: [from-sip] include => local-extns include => local-calls include => bus-dialing ; 9 plus anything outbound include => misc-extns include => parkedcalls include => zaptel700 include => livevoip-ld include => special-3digit [trusted-remotes] include => local-extns include => local-calls ; This section for 311, 411, 511, 911, etc. [special-3digit] exten => _X11,1,Dial(Zap/3/${EXTEN}) exten => _X11,2,Congestion Should each include section include an "i" extension, or is it more appropriate to define yet another context like "call-failed" (at the end of the above) and include an "i" extension there?