Hi, I'm attempting to get Asterisk and RT working, I've followed the details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html When I dial the extension I put the rt agi on for testing all I get is silence and on the * console I see: rt*CLI> -- Executing Answer("SIP/2010-f6f5", "") in new stack -- Executing AGI("SIP/2010-f6f5", "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 Anybody else got this working? Thanks Mike
Alexander Lopez
2005-Apr-08 17:21 UTC
[Asterisk-Users] Asterisk and RT (Request Tracker) setup?
Try running the agi from a command line. ?When I tried it a while ago, it complained about files that it could not find, and even Googleing neither could I. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Dent Sent: Friday, April 08, 2005 6:46 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup? Hi, I'm attempting to get Asterisk and RT working, I've followed the details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html When I dial the extension I put the rt agi on for testing all I get is silence and on the * console I see: rt*CLI> -- Executing Answer("SIP/2010-f6f5", "") in new stack -- Executing AGI("SIP/2010-f6f5", "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 Anybody else got this working? Thanks Mike _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Kris Boutilier
2005-Apr-08 20:41 UTC
[Asterisk-Users] Asterisk and RT (Request Tracker) setup?
Your success may depend on your version of RT. The RT-Soap-Server.pl interface has been depreciated. We've taken the somewhat easier, if less elegant approach of just setting up a voicemail box with a longwinded greeting that invites the caller to leave a VM that is in turn emailed as an attachment into RT: /etc/asterisk/extensions.conf: 6808 => ,Request Tracker,support@my.rt.gateway.ca,,attach=yes|delete=yes ; Voicemails left in this box are forwarded into RT Certainly an interactive IVR would be much nicer, but it'll probably take a fair amount of work to construct against RT 3.4.x. For the uninitiated, Request Tracker is an elegant and light weight GPL'ed trouble ticketing system: http://www.bestpractical.com Great for managing all those user interactions stemming from a new deployment of Asterisk. :-) Kris Boutilier Information Systems Coordinatior Sunshine Coast Regional District> -----Original Message----- > From: Mike Dent [mailto:mcdent@gmail.com] > Sent: Friday, April 08, 2005 4:46 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup? > > > Hi, > I'm attempting to get Asterisk and RT working, I've followed the > details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html > > When I dial the extension I put the rt agi on for testing all I get is > silence and on the * console > I see: > rt*CLI> > -- Executing Answer("SIP/2010-f6f5", "") in new stack > -- Executing AGI("SIP/2010-f6f5", > "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack > -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi > -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi > completed, returning 0 > > Anybody else got this working? > > Thanks > > Mike