asterisk users - Apr 2005 - Queue works, but the caller hears silence instead of ring tone

If I call my 800 number, I do correctly go to the queue, the agents are 
dialed and the call can be picked up but I don't hear any ring tone 
while I'm waiting. If I pick up one of my sip phones and dial extension 
500, the same exact setup works flawlessly. I hear a ring tone until 
someone picks up. My incoming calls come in through IAX2 from LiveVoip. 
Any idea what I've done wrong to make incoming calls not have a ring tone?

Excerrpts from extensions.conf:

exten => 800xxxxxxx,1,Answer
exten => 800xxxxxxx,2,Queue(sscq|tr|||30)
exten => 800xxxxxxx,3,Playback(vm-intro)
exten => 800xxxxxxx,4,Voicemail(s101)

exten => 500,1,Answer
exten => 500,2,Queue(sscq|tr|||30)
exten => 500,3,Playback(vm-intro)
exten => 500,4,Voicemail(s101)

And my agents.conf is like this:

[general]
persistentmembers = no

[sscq]
context = qoutcon
timeout = 20
retry = 5
maxlen = 0
member => SIP/109
member => SIP/103
member => SIP/101
strategy=ringall

I believe there is a problem with LiveVoip ringback that is in the 
process of being resolved.

MARK.

Jon Califf wrote:
>
> If I call my 800 number, I do correctly go to the queue, the agents 
> are dialed and the call can be picked up but I don't hear any ring 
> tone while I'm waiting. If I pick up one of my sip phones and dial 
> extension 500, the same exact setup works flawlessly. I hear a ring 
> tone until someone picks up. My incoming calls come in through IAX2 
> from LiveVoip. Any idea what I've done wrong to make incoming calls 
> not have a ring tone?
>
> Excerrpts from extensions.conf:
>
> exten => 800xxxxxxx,1,Answer
> exten => 800xxxxxxx,2,Queue(sscq|tr|||30)
> exten => 800xxxxxxx,3,Playback(vm-intro)
> exten => 800xxxxxxx,4,Voicemail(s101)
>
> exten => 500,1,Answer
> exten => 500,2,Queue(sscq|tr|||30)
> exten => 500,3,Playback(vm-intro)
> exten => 500,4,Voicemail(s101)
>
> And my agents.conf is like this:
>
> [general]
> persistentmembers = no
>
> [sscq]
> context = qoutcon
> timeout = 20
> retry = 5
> maxlen = 0
> member => SIP/109
> member => SIP/103
> member => SIP/101
> strategy=ringall
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users

I get the same problem if I try to use music on hold instead of ringing. 
It works using a local extension, but not when I call in via IAX.

Jon Califf wrote:
>
> If I call my 800 number, I do correctly go to the queue, the agents 
> are dialed and the call can be picked up but I don't hear any ring 
> tone while I'm waiting. If I pick up one of my sip phones and dial 
> extension 500, the same exact setup works flawlessly. I hear a ring 
> tone until someone picks up. My incoming calls come in through IAX2 
> from LiveVoip. Any idea what I've done wrong to make incoming calls 
> not have a ring tone?
>
> Excerrpts from extensions.conf:
>
> exten => 800xxxxxxx,1,Answer
> exten => 800xxxxxxx,2,Queue(sscq|tr|||30)
> exten => 800xxxxxxx,3,Playback(vm-intro)
> exten => 800xxxxxxx,4,Voicemail(s101)
>
> exten => 500,1,Answer
> exten => 500,2,Queue(sscq|tr|||30)
> exten => 500,3,Playback(vm-intro)
> exten => 500,4,Voicemail(s101)
>
> And my agents.conf is like this:
>
> [general]
> persistentmembers = no
>
> [sscq]
> context = qoutcon
> timeout = 20
> retry = 5
> maxlen = 0
> member => SIP/109
> member => SIP/103
> member => SIP/101
> strategy=ringall
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>