My question pertains to agents when used with the AgentCallbackLogin fuction. Is it normal behavior for Asterisk to relay calls to an agent even if the agent is not logged in?
I am a little confused as to the purpose of agents. My old phone system required that a user/agent be logged into a phone in order to use that phone, regardless if the agent was joining a Queue. It seems that agents in the context of Asterisk are more for dealing with Queues. So it seems that if I am not using any Queues then there is no reason to you have agents. I suppose the sip registry is really the equivilant of the old Login/Logout routine in my old system. Is this correct?