look under Queues.conf, use a context=something. A small menu can be set
up so that the caller can drop out of the queue and go stright to
another service.
Mind the small menu only supports single digits.
*Queues.conf*
[QUEUE-Sales]
musiconhold = default
strategy = rrmemory
timeout = 15 ; How long do we let the
phone ring before we consider this a timeout...
retry = 5 ; How long do we wait
before trying all the members again?
wrapuptime=0
maxlen = 0 ; Max number of ppl
waiting in the queue (0=unlimited)
announce-frequency = 45 ; How often to announce
queue position and/or estimated holdtime to caller (0=off)
announce-holdtime = yes ; Sould we include
estimated hold time in position announcements?
announce-round-seconds = 10
announce = QUEUE-Sales
leavewhenempty = yes
context = MENU-Sales
member => SIP/Sales
*Extensions.conf*
[MENU-Sales]
;exten => 1,1,Background()
exten => 1,2,Queue(QUEUE-Support)
;exten => 3,1,Background()
exten => 3,2,Queue(QUEUE-Accounts)
;exten => 0,1,Background()
exten => 0,2,Queue(QUEUE-Reception)
;/Voice Mail?/;Leave a message
Kind Regards
Etienne
Technical Support
Kingsley Technologies
Tel no +27 21 7620276
Fax no +27 21 7619930
mailto support@kingsley.co.za
www.kingsley.co.za
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Steve Edwards wrote:
> How can I configure "queue()" so that it does not hang up if the
> caller presses "*" to exit the queue?
>
> I want to continue the call so the caller can choose other services.
>
> Thanks in advance,
> ------------------------------------------------------------------------
> Steve Edwards sedwards@sedwards.com Voice: +1-760-468-3867 PST
> Newline pagesteve@sedwards.com Fax: +1-760-731-3000
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