asterisk users - Apr 2005 - {extensions.conf} Dialing plans with queues....

Hi all,

This is the situation:
    I have a call coming in from the POTS line and I pass this through 
to the [incoming] section by including the [incoming] inside [sip].
    Then s,... starts. It picks up the call and then places the call in 
a "Reception" queue.

This is the problem:
    When the call is in the "Reception" queue, I would like to play a 
voice menu while the call is in the queue.
    If the user responds to the "Voice Menu" by dialling a number,
then
I would like to pass this call to that extension.
    I know you can put a time out on the "Reception" queue - but I
need
to give the caller the option to by-pass the
    Receptionist.


*/extensions.conf/*

[incoming]
exten => s,1,Wait,1                                             ; Wait a 
second, just for fun
exten => s,2,Answer                                             ; Answer 
the line
;___________TODO______________              ;Play a "Thank you for 
calling ..."
exten => s,3,Queue(QUEUE-Reception)              ;Place call in 
reception queue
;___________TODO______________              ;Play "Voice Menu -> 
Sales;Accounts;Support
exten => 1,1,QUEUE(QUEUE-Support)              ;Pressed "1", place
call
in queue.conf::[QUEUE-Support]  <<<<<<<<  need some help
ova here.... plz

[sip]
include => incoming                                             ;include 
the incoming calls context

exten => 101,1,Dial(SIP/Reception,20,tr)
exten => 200,1,Queue(QUEUE-Support)


*/Asterisk Out-put/*

Asterisk Ready.
    -- Starting simple switch on 'Zap/4-1'
    -- Executing Wait("Zap/4-1", "1") in new stack
    -- Executing Answer("Zap/4-1", "") in new stack
    -- Executing Queue("Zap/4-1", "QUEUE-Reception") in new
stack
    -- Started music on hold, class 'default', on Zap/4-1
    -- Called SIP/Reception
    -- Stopped music on hold on Zap/4-1
Apr  2 13:51:16 WARNING[1994]: chan_sip.c:860 retrans_pkt: Maximum 
retries exceeded on call 76a1d748020bb36d645b3ca849d60f8e@192.168.5.71 
for seqno 102 (Critical Request)
Apr  2 13:51:16 NOTICE[2004]: app_queue.c:1103 wait_for_answer: No one 
is answering queue 'QUEUE-Reception' (1/0/0)



Thank you all.

-- 
Kind Regards
Etienne


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Oh well, found it with some searching....

Add the menu as a context in queue.conf and then define that menu in 
extensions.conf.
Mind only single digit numbers are valid.

Kind Regards
Etienne


Etienne Pretorius wrote:
> Hi all,
>
> This is the situation:
>     I have a call coming in from the POTS line and I pass this through 
> to the [incoming] section by including the [incoming] inside [sip].
>     Then s,... starts. It picks up the call and then places the call 
> in a "Reception" queue.
>
> This is the problem:
>     When the call is in the "Reception" queue, I would like to
play a
> voice menu while the call is in the queue.
>     If the user responds to the "Voice Menu" by dialling a
number,
> then I would like to pass this call to that extension.
>     I know you can put a time out on the "Reception" queue - but
I
> need to give the caller the option to by-pass the
>     Receptionist.
>
>
> */extensions.conf/*
>
> [incoming]
> exten => s,1,Wait,1                                             ; Wait 
> a second, just for fun
> exten => s,2,Answer                                             ; 
> Answer the line
> ;___________TODO______________              ;Play a "Thank you for 
> calling ..."
> exten => s,3,Queue(QUEUE-Reception)              ;Place call in 
> reception queue
> ;___________TODO______________              ;Play "Voice Menu -> 
> Sales;Accounts;Support
> exten => 1,1,QUEUE(QUEUE-Support)              ;Pressed "1",
place
> call in queue.conf::[QUEUE-Support]  <<<<<<<<  need
some help ova
> here.... plz
>
> [sip]
> include => incoming                                             
> ;include the incoming calls context
>
> exten => 101,1,Dial(SIP/Reception,20,tr)
> exten => 200,1,Queue(QUEUE-Support)
>
>
> */Asterisk Out-put/*
>
> Asterisk Ready.
>     -- Starting simple switch on 'Zap/4-1'
>     -- Executing Wait("Zap/4-1", "1") in new stack
>     -- Executing Answer("Zap/4-1", "") in new stack
>     -- Executing Queue("Zap/4-1", "QUEUE-Reception") in
new stack
>     -- Started music on hold, class 'default', on Zap/4-1
>     -- Called SIP/Reception
>     -- Stopped music on hold on Zap/4-1
> Apr  2 13:51:16 WARNING[1994]: chan_sip.c:860 retrans_pkt: Maximum 
> retries exceeded on call 76a1d748020bb36d645b3ca849d60f8e@192.168.5.71 
> for seqno 102 (Critical Request)
> Apr  2 13:51:16 NOTICE[2004]: app_queue.c:1103 wait_for_answer: No one 
> is answering queue 'QUEUE-Reception' (1/0/0)
>
>
>
> Thank you all.
>
>-- 
>Kind Regards
>Etienne
>
>  
>
>------------------------------------------------------------------------
>
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