asterisk users - Apr 2005 - :: Strange way of receiving calls ::

I have not found any references to a strange way in which I would like to
receive calls.  I have Asterisk running with 3 x X100P cards and using AMP.
Can anyone give me some help on receiving calls in the following manner:
 
= An incoming call is received on any of the incoming POTS ZAP channels
= Call is immediately picked up by Asterisk and the caller is greeted with a
message like, "Thank you for calling ...., please hold the line your call
will be attended to shortly"....MUSIC....
= What I would like to achieve is that as soon as the call is immediately
picked up by Asterisk, a group of phones starts ringing, so that effectively
any person in the group can attend to the caller, and as soon as this is
done, the caller stops hearing the message and can speak to a
representative.
 
With AMP I managed to set up a group which rings with an incoming POTS call.
With AMP also, I have also managed to create a Digital Receptionist BUT this
requires caller input, which is not what I need :(
 
Any help would be appreciated! :) Thanks to you all
 
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On Sat, 2 Apr 2005, Reuben Grech wrote:
> I have not found any references to a strange way in which I would like to
> receive calls.  I have Asterisk running with 3 x X100P cards and using AMP.
> Can anyone give me some help on receiving calls in the following manner:
>  
> = An incoming call is received on any of the incoming POTS ZAP channels
> = Call is immediately picked up by Asterisk and the caller is greeted with
a
> message like, "Thank you for calling ...., please hold the line your
call
> will be attended to shortly"....MUSIC....
> = What I would like to achieve is that as soon as the call is immediately
> picked up by Asterisk, a group of phones starts ringing, so that
effectively
> any person in the group can attend to the caller, and as soon as this is
> done, the caller stops hearing the message and can speak to a
> representative.
>  
> With AMP I managed to set up a group which rings with an incoming POTS
call.
> With AMP also, I have also managed to create a Digital Receptionist BUT
this
> requires caller input, which is not what I need :(
Woulden't a queue with "ringall2 policy and music on hold do exactly
what
you want?

Peter

>With AMP I managed to set up a group which rings with an incoming POTS
call.  With AMP also, I have also managed to >create a Digital Receptionist
BUT this requires caller input, which is not what I need
:(
>
>Any help would be appreciated! :) Thanks to you all
With AMP you are limited in what you can do through the GUI.
Try selecting '1' at possible options and use 't' (timeout), So
no user
input is required. The phones will ringer AFTER your message has completed.
Your caller hears the ringtone, no music.
I don't know where the default timeout value is defined.

Anything further than that is to be hardcoded in extensions.conf

Take care,
Erwin.

> = An incoming call is received on any of the incoming POTS ZAP channels 
> = Call is immediately picked up by Asterisk and the caller is greeted with
a
> message like, "Thank you for calling ...., please hold the line your
call
> will be attended to shortly"....MUSIC.... 
> = What I would like to achieve is that as soon as the call is immediately
> picked up by Asterisk, a group of phones starts ringing, so that
effectively
> any person in the group can attend to the caller, and as soon as this is
> done, the caller stops hearing the message and can speak to a
> representative. 
If I understand this question (and I'm not 100% sure I do) :

Playback(message)
Dial(${phones_to_ring},45,m) 

If message is 3 seconds long, that would be the only delay.