Hi, Does anyone know how to get the normal transfer button to work when transferring a queue call. There seems to be a bug in app_queue that prevents calls from reaching agents. If a call is directed to an agent, and that agent transfers the call using the transfer facility on Cisco phones the call is disconnected. If the agent uses # transfers it works but the agents do not want to do blind transfers. Sometimes they also forget to use # and hang-up on calls. Is there anyway to fix app_queue to get the normal transfer buttons working. I am will to pay for this fix. Let me know Thanks John Bittner Simlab.net