Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? ? ? .o-------------------------------------------------------o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office
Check out queues.conf ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ; context = cytel-queuewaitnomore In our case, if a person presses 0 then they go into a generic voicemail box. Be sure to record a new message that lets them know of this. -Matthew ----- Original Message ----- From: "Brian C. Fertig" <brian@planet-telecom.com> To: <asterisk-users@lists.digium.com> Sent: Wednesday, December 01, 2004 3:08 PM Subject: [Asterisk-Users] app_queue question Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o-------------------------------------------------------o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
But now in this instance it drops them into voice mail. Is there a way to have them punch in there phone number so they can keep there space in the system? Like if they are #20 in queue when they left their # for call back that when they get to number 4 or 5 that they would be called back and put back in queue to wait the remainder of time? Could this by chance be done with a AGI of some sort? .o-------------------------------------------------------o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matthew Boehm Sent: Wednesday, December 01, 2004 4:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] app_queue question Check out queues.conf ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ; context = cytel-queuewaitnomore In our case, if a person presses 0 then they go into a generic voicemail box. Be sure to record a new message that lets them know of this. -Matthew ----- Original Message ----- From: "Brian C. Fertig" <brian@planet-telecom.com> To: <asterisk-users@lists.digium.com> Sent: Wednesday, December 01, 2004 3:08 PM Subject: [Asterisk-Users] app_queue question Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o-------------------------------------------------------o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
> But now in this instance it drops them into voice mail.No. In "MY" instance, they goto voicemail. YOUR instance can do whatever you want.> Could this by chance be done with a AGI of some sort?You bet. Since the queue.conf drops them into a context, you can have that context do whatever you want. -Matthew ----- Original Message ----- From: "Brian C. Fertig" <brian@planet-telecom.com> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Wednesday, December 01, 2004 4:05 PM Subject: RE: [Asterisk-Users] app_queue question But now in this instance it drops them into voice mail. Is there a way to have them punch in there phone number so they can keep there space in the system? Like if they are #20 in queue when they left their # for call back that when they get to number 4 or 5 that they would be called back and put back in queue to wait the remainder of time? Could this by chance be done with a AGI of some sort? .o-------------------------------------------------------o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matthew Boehm Sent: Wednesday, December 01, 2004 4:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] app_queue question Check out queues.conf ; ; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ; context = cytel-queuewaitnomore In our case, if a person presses 0 then they go into a generic voicemail box. Be sure to record a new message that lets them know of this. -Matthew ----- Original Message ----- From: "Brian C. Fertig" <brian@planet-telecom.com> To: <asterisk-users@lists.digium.com> Sent: Wednesday, December 01, 2004 3:08 PM Subject: [Asterisk-Users] app_queue question Is it possible to have customers to be in queue and have a prompt that asks them if they want to leave a phone number so when there time is up they will get a call back so they can speak with the CSR? .o-------------------------------------------------------o. Brian Fertig Network Engineer Planet Telecom, Inc. Tampa, FL Office _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
On Wed, 1 Dec 2004, Brian C. Fertig wrote:> But now in this instance it drops them into voice mail. Is there a way > to have them punch in there phone number so they can keep there space in > the > system? Like if they are #20 in queue when they left their # for call > back > that when they get to number 4 or 5 that they would be called back and > put back in queue to wait the remainder of time? Could this by chance > be done with a AGI of some sort?You may want to look at "icd" if you need to create a more complex queuing system. It has a steep learning curve. Once the framwork is understood it is not that hard to create a queue that behaves like you want. Most of the pieces are there already. I think you will have to write some code or have it written for you. Peter
I usually program queue_app so that a queue times out after a few minutes. After that I send a message telling people to press 1 to leave a voice message and 2 to wait again; if they press 1 they get voicemail, if they press 2 they re-enter the queue system. it should be quite straightforward to read a hash-terminated telephone number and save it somewhere instead of starting voicemail. bye l. In data Wed, 1 Dec 2004 16:08:19 -0500, Brian C. Fertig <brian@planet-telecom.com> ha scritto:> Is it possible to have customers to be in queue and have a prompt that > asks them if they want to leave a phone number so when there time is > up they will get a call back so they can speak with the CSR? > > ? > ? > .o-------------------------------------------------------o. > Brian Fertig > Network Engineer > Planet Telecom, Inc. > Tampa, FL Office > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Creato con M2, il rivoluzionario client e-mail di Opera: http://www.opera.com/m2/