Trouble in Parking Paradise!
Good Day all,
I have a situation that I have tracked as far as I can take it and am
looking for assistance into the matter.
My setup.. Asterisk 1.0.1 with the AMP config environment.
When I have auto attendant answer the phone and I dial my extension
"2204"
The call come through and If I park it it gets place into extension 701
(the first parking spot).
I am able to successfully pick the call up and all works fine.
Then I repeat step one, however If I leave the call parked, and upon the
timeout the call rings back to my phone.
Excellent this is what I expected.
NOW The problem
A call comes in and goes to a call group (700) in this case. This call
group then rings 3 extensions (2203, 2204, 2201)
I can pick up the call and place it into parking . I am then able to
grab the call out of parking slot with no problems.
BUT..
If I let the call in the parking slot, upon it timing out, the person
who was parked gets a loud screeching noise and the call is eventually
dropped.
I have it narrowed down to the following.
When the call is parked from the auto attendant the ring back is set to
<snip from pastebin.ca/2452 > ******* Works Correctly and send call
back to the extension that parked the call ******
069 == Parked Zap/3-1 on 701. Will timeout back to aa_1,2204,1 in 45
seconds
070 -- Playing 'digits/7' (language 'en')
071 -- Playing 'digits/0' (language 'en')
072 -- Playing 'digits/1' (language 'en')
073 -- Stopped music on hold on Zap/3-1
074 -- Started music on hold, class 'default', on Zap/3-1
075 -- Added extension '701' priority 1 to parkedcalls
076 == Spawn extension (macro-dial, s, 1) exited KEEPALIVE in macro
'dial' on 'Zap/3-1'
077 == Spawn extension (macro-exten-vm, s, 4) exited KEEPALIVE in
macro 'exten-vm' on 'Zap/3-1'
078 == Spawn extension (aa_1, 2204, 1) exited KEEPALIVE on 'Zap/3-1'
079 == Timeout for Zap/3-1 parked on 701. Returning to aa_1,2204,1
<snip from pastebin.ca/2453 > ******* DOES NOT Work Correctly ******
078 == Parked Zap/3-1 on 701. Will timeout back to ext-group,700,3 in
45 seconds
079 -- Playing 'digits/7' (language 'en')
080 -- Playing 'digits/0' (language 'en')
081 -- Playing 'digits/1' (language 'en')
082 -- Stopped music on hold on Zap/3-1
083 -- Started music on hold, class 'default', on Zap/3-1
084 -- Added extension '701' priority 1 to parkedcalls
085 == Spawn extension (macro-dial, s, 1) exited KEEPALIVE in macro
'dial' on 'Zap/3-1'
086 == Spawn extension (macro-rg-group, s, 4) exited KEEPALIVE in
macro 'rg-group' on 'Zap/3-1'
087 == Spawn extension (ext-group, 700, 3) exited KEEPALIVE on
'Zap/3-1'
088 == Timeout for Zap/3-1 parked on 701. Returning to ext-group,700,3
This is as far as my skill level allows me to go with this problem.
Anyone willing to assist in determining how to make the call group
actually set the ringback extension to the actual extension that did the
parking would be most appreciated.
Thanks for your time list.
Files which may be helpful.
http://pastebin.ca/2452 Manager debug messages of working parking
situation
http://pastebin.ca/2453 Manager Debug messages of NON_Functional
Parking
http://pastebin.ca/2454 Extensions.conf
http://pastebin.ca/2455 Extensions_additional.conf
~ron
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