asterisk users - Nov 2004 - Interrupting MusicOnHold while call in queue ?

Hi ,

   I would like to know, is there any way  to interrupt musiconhold
while call in queue by entering DTMF and forward that call to
specified context ( may be voice mail etc) .

I would like to give option to people to leave  voice mail if they
don't want to call for long wait time to reach agent.

Advance thanks.

Karun

I'd recommend reading through the included sample "queues.conf"
file
carefully... what you want is easily done.

You can either do a "make samples" (which will overwrite your existing
configuration) or look in the "configs" subdirectory in the asterisk 
source tree for queues.conf.sample.

Cheers,
Chad

On Nov 18, 2004, at 5:14 PM, Karunakar Chemudugunta wrote:
> Hi ,
>
>    I would like to know, is there any way  to interrupt musiconhold
> while call in queue by entering DTMF and forward that call to
> specified context ( may be voice mail etc) .
>
> I would like to give option to people to leave  voice mail if they
> don't want to call for long wait time to reach agent.
>
> Advance thanks.
>
> Karun
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> You can either do a "make samples" (which will overwrite your
existing
> configuration) or look in the "configs" subdirectory in the
asterisk
> source tree for queues.conf.sample.
It would be nicer if "make samples" would install the configs as
.sample, for example: /etc/asterisk/iax.conf.sample.

That way it's safe to do "make samples" (which is always a good
thing) and it's easy to add changes because all you have to do is
add these *.sample files to CVS and do a "cvs diff -u" after
you've
installed a new version. That way new lines and changes in defaults
are spotted and can be put in the live configuration files.

Edwin

-- 
Edwin Groothuis      |            Personal website: http://www.mavetju.org
edwin@mavetju.org    |          Weblog: http://weblog.barnet.com.au/edwin/