Hi I?m having a timeout problem from the ACD queue. Here is what I am trying to achieve. - Assign a timeout for the caller entering the ACD queue - After the timeout put the caller into the voice mailbox - Let the caller leave the queue by hitting * Here are the settings. The 60 seconds timeout in the Queue cmd doesn?t seem to work and the caller times out after ringing 2 extensions where as we have 4 active member agents. Also hitting * didn?t get rid of the call (according to H option in the Queue cmd). Any suggestions to what I am doing wrong or how it should be done right would be much appreciated. ;extensions.conf ;------------------------ ; HELP-DESK ACD [macro-sipext-helpdesk] exten => s,1,Queue(help-desk-queue|Htn|||60) ; Try to send it to a Voicemail upon agents? unavailability exten => s,2,Voicemail(u222) queues.conf ------------- ; Our help-desk-queue [help-desk-queue] leavewhenempty = yes music = default strategy = rrmemory timeout = 6 retry = 5 maxlen = 0 member => SIP/291 member => SIP/292 member => SIP/293 member => SIP/296 Regards, Goutam Shaw -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20041112/c94ea41a/attachment.htm