Is there a way to have the queue branch to +101 on timeout? Bellow is a snip from my extensions.conf file that shows how I am joining the queue, currently if I try to join the queue but there are no agents logged in it will transfer me to voicemail this works as expected. What I would like to do in addition is when the queue times out play a recording in the background that says "All agents are busy to leave a voice mail press 0 or to continue to hold stay on the line". It appears that asterisk is treating the timeout the same as a failure to join the queue. Any suggestions would be greatly appreciated. exten => s,1,Answer exten => s,2,SetMusicOnHold(default) exten => s,3,SetCIDName,SS Sales Queue exten => s,4,Queue(SubmitSolutionsSalesQueue||||20) exten => s,5,VoiceMail(u8017055272) -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20041109/7d06adf8/attachment.htm