Just unboxed two brand new SoundPoint IP 500 phones. There was no software shipped with the units. Is the basic sip software (v1.3.1?) available from somewhere this weekend? Tried digging around the Polycom site including registering the product, etc, however there doesn't appear to be any way to download the software necessary to even get the phone operational. Thoughts anyone? Rich
http://www.voip-info.org/tiki-index.php?page=Polycom%20Phones -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rich Adamson Sent: zaterdag 6 november 2004 19:48 To: Asterisk-a-users-list Subject: [Asterisk-Users] Polycom 500 software? Just unboxed two brand new SoundPoint IP 500 phones. There was no software shipped with the units. Is the basic sip software (v1.3.1?) available from somewhere this weekend? Tried digging around the Polycom site including registering the product, etc, however there doesn't appear to be any way to download the software necessary to even get the phone operational. Thoughts anyone? Rich _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users DISCLAIMER: The content of this e-mail message does not constitute a commitment of DKMA bvba This e-mail and any attachments thereto may contain information which is confidential and/or protected by intellectual property rights and are intended for the intended recipient only. Any use of the information contained herein ( including, but not limited to, total or partial reproduction, communication or distribution in any form ) by persons other than the designated recipient(s) is prohibited.If an addressing or transmission error has misdirected this e-mail, please notify the author, either by telephone or by e-mail and delete the material from any computer.
Polycom ships out two different phones , ones with H323,and one with SIP already loaded. Thank you, Steve Maroney On Sat, 6 Nov 2004, Rich Adamson wrote:> Just unboxed two brand new SoundPoint IP 500 phones. There was no software > shipped with the units. Is the basic sip software (v1.3.1?) available > from somewhere this weekend? > > Tried digging around the Polycom site including registering the product, > etc, however there doesn't appear to be any way to download the software > necessary to even get the phone operational. Thoughts anyone? > > Rich > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
> > On Sat, 6 Nov 2004, Rich Adamson wrote: > > > Just unboxed two brand new SoundPoint IP 500 phones. There was no > software > > shipped with the units. Is the basic sip software (v1.3.1?)available> > from somewhere this weekend? > > > > Tried digging around the Polycom site including registering theproduct,> > etc, however there doesn't appear to be any way to download thesoftware> > necessary to even get the phone operational. Thoughts anyone? > > > > Rich > >> > Polycom ships out two different phones , ones with H323,and one withSIP> already loaded. > > Thank you, > Steve MaroneyCorrection, the polycom IP 500 ships without h.323 or SIP software (it only has a bootrom on it), and software is only distributed by polycom authorized VoIP partners. I have personally taken issue with this as they advertise the product as H.323 and SIP compliant, yet without additional software it does not even know what SIP or H.323 are. The bootrom looks to an FTP server at startup to download the application you want to run, HMX (h.323) or SIP, or MCGP Polycom's official position is that they will not support their products with * (last I checked). I have been burned by polycom before; we used the IP 400 with the Altigen PBX. After a year or so Polycom released a firmware update the introduced many annoying bugs to the phone when used with Altigen and the real killer is there was no way to downgrade the firmware after you upgrade. http://www.polycom.com/products_services/1,,pw-6893,FF.html a quote from polycom website; "NOTE: At this time, end-user customers can not download software. Please work directly with the Polycom Certified VoIP Reseller you purchased the products from to obtain the appropriate software." Unless you are really in love with polycom you might want to check out some of the many other SIP phones on the market. Maybe someday they will see the value in providing more end user support.
> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Peter Johnson > Sent: Monday, November 08, 2004 1:02 AM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] Polycom 500 software? > > > > > > > Polycom ships out two different phones , ones with H323,and onewith> > SIP > > > already loaded. > > > > > > Thank you, > > > Steve Maroney > > > > Correction, the polycom IP 500 ships without h.323 or SIP > > software (it only has a bootrom on it), and software is only > > distributed by polycom authorized VoIP partners. I have > > personally taken issue with this as they advertise the > > product as H.323 and SIP compliant, yet without additional > > software it does not even know what SIP or H.323 are. > > > > That's not right. > New phones come loaded with the current relevant firmware. > Upgraded f/w is only available to/from certified resellers. > Or look on the wiki for where it is freely available. > > Peter > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-usersAre you sure your statement applies to the IP 500, the two I just RMA'd 30 days ago also did not come with any protocol application. At that time Polycom confirmed that they do not ship that model with a protocol application. With the IP 500 there is a difference between the firmware, boot loader, and application. Is it possible in you experience that the dealer or distributor loaded the firmware before shipping? The normal process for the IP 500 is to download the application you want to run (h.323 - aka HMX, SIP, or MCGP) to the phone from a user configured FTP server at boot time. If polycom has changed this that would be useful to know for sure.