asterisk users - Nov 2004 - Giving users the ability to break out of thequeue and go to voicemail

Thanks for the config.

Excuse me if I'm wrong on the analysis of the config, but I am fairly
new to Asterisk.

So this config allows them to press * in the first 10-15 seconds of the
call after which they get dropped into a queue.  Once in the queue they
can't exit out by pressing * but the queue automatically times out after
20 seconds at which point they go to voicemail?

What I want is to put them in a queue indefinately.  If they decide that
they no longer want to wait in the queue, they can press * (or anything
for that matter) and go to voicemail.

Anyone know how to do this?

Bill 

-----Original Message-----
From: Matt Gibson [mailto:gibson@experthost.com] 
Sent: Saturday, November 06, 2004 2:21 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Giving users the ability to break out of
thequeue and go to voicemail


William M. Sandiford wrote:
>Hello All:
>
>I need some help.  I am trying to configure * so that users that are 
>placed in a call are able to break out of the queue and go to voicemail
>if they no longer wish to wait in the queue.  I read the cmd options 
>for the Queue command and I had figured that either option h or H would
>do the trick by allowing the user to push '*' to break out...but it 
>doesn't work.
>
>Does anyone know how to accomplish what I want to do.  Thanks!
>
>  
>
Hi Bill,

This is how I did it...


<--- snip  extensions.conf
; dial 4 from main menu (goto queue)
exten => 4,1,Goto(techqueue1,s,1)
---->

[techqueue1]
exten => s,1,Answer
exten => s,2,SetMusicOnHold(default)
exten => s,3,DigitTimeout,5
exten => s,4,ResponseTimeout,10
exten => s,5,SetVar(ALERT_INFO=1)
exten => s,6,Background(silence/1)
; set the callerid to per queue
exten => s,7,SetCIDName(qh - techq1)
exten => s,8,Background(queues/qh-tech-queue)     " "Welcome to 
Quickhost technical support, you ma

; this next line sets it to call techqueue1
; with no retries on timeout (n)
; without allowing caller to hangup with * (H)
; with allowing called user to transfer (t)
; Queue(queuename|options|optionalurl|announceoverride|timeout)
; example: Queue(dave|t|||45)

exten => s,9,Queue(techqueue1|nt|||20)
; this is where we drop to if the queue times out
exten => s,10,Wait(2)
exten => s,11,Playback(queues/qh-tech-messages-busy) ; all of our agents

are currently occupied, pl
exten => s,12,Voicemail(s7000)                       ; will return your 
call within 24 hours. thank
exten => s,13,Hangup

; this is what happens if user presses *
exten => *,1,Answer
exten => *,2,Playback(queues/qh-tech-message) ; please leave us a 
message and we will return your c
exten => *,3,Voicemail(s7000)
exten => *,4,Hangup
>Here is what I had tried in extensions.conf   (it didn't seem to work)
>
>exten => 9056742007,1,Answer
>exten => 9056742007,2,Wait,1
>exten => 9056742007,4,Queue(tech|hH)
>exten => 9056742007,5,Voicemail(u9056742007)
>exten => 9056742007,6,Hangup
>
>Thanks
>Bill
>_______________________________________________
>  
>


-- 
Matt Gibson
VOIP Administrator
NJ Tech Solutions
1.314.480.4550 ex. 6400
1.877.999.4678 ex. 6400



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Excuse the newbie nature of the question, but can you elaborate a little
further.  Sorry...I am pretty new

-----Original Message-----
From: Peter Svensson [mailto:psvasterisk@psv.nu] 
Sent: Saturday, November 06, 2004 4:11 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Giving users the ability to break out of
thequeue and go to voicemail


On Sat, 6 Nov 2004, William M. Sandiford wrote:
> Hello All:
> 
> I need some help.  I am trying to configure * so that users that are 
> placed in a call are able to break out of the queue and go to 
> voicemail if they no longer wish to wait in the queue.  I read the cmd
> options for the Queue command and I had figured that either option h 
> or H would do the trick by allowing the user to push '*' to break 
> out...but it doesn't work.
> 
> Does anyone know how to accomplish what I want to do.  Thanks!
> 
> Here is what I had tried in extensions.conf   (it didn't seem to work)
> 
> exten => 9056742007,1,Answer
> exten => 9056742007,2,Wait,1
> exten => 9056742007,4,Queue(tech|hH)
> exten => 9056742007,5,Voicemail(u9056742007)
> exten => 9056742007,6,Hangup
All you have to do is provide a context in your queue definition. In
that 
context you should have all the one digit (or symbols in case of *#) 
extensions that you want to allow.

Peter


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