Richard Reina
2004-Nov-04 08:18 UTC
[Asterisk-Users] Multi-line analog phones with Asterisk?
I am interested in implementing Asterisk and someday hope to have it replace my 8 x 24 Nortel switch. However, I was told by a Telcom friend that my multi line phones (Nortel 7208s) may not work with Asterisk. This is a huge concern because in my business we are constantly jumping back from one line to another (putting people on hold and grabbing another line and going back and forth etc.) Is it possible with Asterisk to (or are there analog phones that allow ) access multiple lines with the press of a button, so that if someone says "Richard line 4 is for you", I can easily put my caller on hold and grab line 4? Any help would be very much appreciated. Richard __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com
On Thu, Nov 04, 2004 at 07:18:38AM -0800, Richard Reina said:> I am interested in implementing Asterisk and someday > hope to have it replace my 8 x 24 Nortel switch. > However, I was told by a Telcom friend that my multi > line phones (Nortel 7208s) may not work with Asterisk. > This is a huge concern because in my business we are > constantly jumping back from one line to another > (putting people on hold and grabbing another line and > going back and forth etc.) Is it possible with > Asterisk to (or are there analog phones that allow ) > access multiple lines with the press of a button, so > that if someone says "Richard line 4 is for you", I > can easily put my caller on hold and grab line 4?The Nortel 7208 is a proprietary digital phone that only works with nortel equipment, so no, you won't be able to use those phones specifically. However, there are other multi-line phones such as the polycom IP 500 / 600 or the Cisco IP phones that will work just fine with asterisk. I'm guessing, but it sounds like you have the line buttons on your phones mapped to actual phone company lines. This is called a "key system" type setup. Asterisk is a PBX. You "MAY" be able to make it function like a key system, but it would be a royal pain. http://experts.about.com/q/2419/1801187.htm With phones that have multiple line appearances such as the polycom or cisco phones mentioned above, you can juggle anywhere from 2 to 6 calls for YOU specifically at once. So if you have 8 people in your office and use phones with 6 line appearances, you could theoretically collectivly juggle 48 calls (how insane would that be?? :-) Anyway, Asterisk has all the features and capabilities of the "big boys" - well beyond your current norstar system. Rather than someone yelling over that you have a call on line 6, they would just transfer it to your phone, or park the call and yell over that you have a call parked on extension 706 or whatever, which you can go grab, or they send it to voicemail. Flexability here is just about unlimited. Check out: http://www.voip-info.org/wiki-PBX+features http://www.voip-info.org/wiki-Asterisk+PBX+functions http://www.millenigence.com/articles/asterisk-non-technical-review.pdf