Hi,
Thanks for the great software. I use this almost daily to monitor our
call queues. We have a relatively small queue, with three support
agents.
One thing that I would love to be able to see in the reports (if it is
possible) is to tell when more than one agent is active. We have
three agents, as I said, but it is rare that all three of them are on
the phone at once.
It would be nice to see that x% of calls overlap, for example. This
would let me schedule my staff better.
Jeremy
On Fri, 29 Oct 2004 21:23:54 +0200, lenz <lenz-ml@oinko.net>
wrote:>
> Hello list,
> I'd like you to know that version 0.3.5 of XC-AST is out - now it is
all
> translated into English and has a 20 page user manual, so I guess it's
a
> bit more user friendly. See http://demo.xcept.it/xc-ast
>
> Plans for the future include a real time queue monitoring feature; I was
> wondering whether to use the Asterisk administrative interface or what,
> because a number of people seem to notice that using the administrative
> interface makes * a little bit more crash prone than otherwise, at least
> in busy environments. Anybody has experience with this sort of things?
>
> Also, I was looking at this message:
> http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html
> Xc-Ast now implements most of this stuff - apart from single agente based
> reports, but they will be implemented soon; I was wondering if there is
> some way in app_queue to signal that an agent is in wrap-up mode apart
> from setting a fixed wrap-up time in queues.conf.
>
> Thanks for any help and idea.
> l.
>
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