asterisk users - Oct 2004 - New Strategy in App_queue

Hello,

I've been looking at and working on a new queue strategy for about a
week now, off and on.  However, being that I'm not really a C
programmer (yet, anyway) I have not made much progress.

The concept is rather simple, probably the easiest of all the queue
strategies.  I simply want to  it to ring the interfaces / agents in
the order they are listed in queues.conf, and start over at the
beginning when a new call comes in.  If you were doing this with
Dial() and in the dial plan, it would look something like this:

exten => s,1,Dial(SIP/phone1,35)
exten => s,2,Dial(SIP/phone2,30)
exten => s,3,Dial(SIP/phone3,35)

There is a very real reason for wanting to do this with app_queue
rather than Dial, but its rather outside the scope of this message, I
think.

In any case, if any of you have interest in seeing something like this
happen, or have any pointers or tips that would aid in this endeavour,
please let me know.

Thanks,
Nathan

If you have a group of agents as the only member of the queue like so:
member => Agent/@1

And specify the agents in agents.conf in the order you want like so:
agent => 1,1234,Test1
agent => 2,1234,Test2
agent => 3,1234,Test3

The agents will be called in 1,2,3 order regardless of the strategy
that you specify.

This has been my experience.  I am not sure if it was designed this 
way on purpose, but it seems to work this way for me nonetheless.

Good luck,

Robert Jackson
> -----Original Message-----
> From: Nathan Bowyer [mailto:nbowyer@gmail.com] 
> Sent: Wednesday, October 27, 2004 9:40 PM
> To: Asterisk-Users@lists.digium.com
> Subject: [Asterisk-Users] New Strategy in App_queue
> 
> 
> Hello,
> 
> I've been looking at and working on a new queue strategy for 
> about a week now, off and on.  However, being that I'm not 
> really a C programmer (yet, anyway) I have not made much progress.
> 
> The concept is rather simple, probably the easiest of all the 
> queue strategies.  I simply want to  it to ring the 
> interfaces / agents in the order they are listed in 
> queues.conf, and start over at the beginning when a new call 
> comes in.  If you were doing this with
> Dial() and in the dial plan, it would look something like this:
> 
> exten => s,1,Dial(SIP/phone1,35)
> exten => s,2,Dial(SIP/phone2,30)
> exten => s,3,Dial(SIP/phone3,35)
> 
> There is a very real reason for wanting to do this with 
> app_queue rather than Dial, but its rather outside the scope 
> of this message, I think.
> 
> In any case, if any of you have interest in seeing something 
> like this happen, or have any pointers or tips that would aid 
> in this endeavour, please let me know.
> 
> Thanks,
> Nathan
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