I am attempting to use the Directory() application. In extensions.conf I have: exten => 1,1,Directory(default) and in voicemail.conf I have: [default] 120 => 1234,Y*** Men*** 100 => 1234,D**** Pal***** 118 => 1234,L*** New**** 121 => 1234,SIP Phone It works very funny. I press 1, and I get the instructions. All fine and dandy. If I enter Pal, it can't find a compatible entry -- Oct 26 13:49:01 WARNING[638995]: file.c:473 ast_openstream: File letters/d does not exist in any format Oct 26 13:49:01 WARNING[638995]: file.c:761 ast_streamfile: Unable to open letters/d (format GSM): No such file or directory If I enter Newm it can't find a compatible entry -- Oct 26 13:49:08 WARNING[638995]: file.c:473 ast_openstream: File letters/l does not exist in any format Oct 26 13:49:08 WARNING[638995]: file.c:761 ast_streamfile: Unable to open letters/l (format GSM): No such file or directory It seems like it is looking for the first letters of the name... I decided it might have to do with those users not being logged in...so I tried it for "SIP Phone". Same message, except the console output was different: Oct 26 13:58:26 WARNING[737299]: file.c:473 ast_openstream: File letters/m does not exist in any format Oct 26 13:58:26 WARNING[737299]: file.c:761 ast_streamfile: Unable to open letters/m (format GSM): No such file or directory That has nothing to do with the first name.... But yet a bigger wonder is that if I enter "men", it finds it! However, it's not problem-free. For some reason, it doesn't say the extension number. Instead I just hear "If this is the person you were looking for, press 1 now; otherwise press * now." The caller has no clue if it's the right person! What is going on?