OK I'm not exactly clear on what this wait for agent effect has, I'm digging at the code, and apparently it sets a channel up on hold waiting on an agent in the group (sort of accepting the call) even if an agent isn't available immediately? -- GPG/PGP --> 0xE736BD7E 5144 6A2D 977A 6651 DFBE 1462 E351 88B9 E736 BD7E