Has any one integrated to a Geotel with Asterisk? Thanks. Greg Advanta
Ok lets get this out of the way... WTF is Geotel? bkw> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Greg Smith > Sent: Saturday, October 23, 2004 4:19 PM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Geotel integration with Asterisk > > > Has any one integrated to a Geotel with Asterisk? > > Thanks. > > Greg > Advanta
Geotel is a company that Cisco bought which provides call control across geographically dispersed locations. The simplest application is being able to query call queue status at another location. For example, a call comes in and can be sent to one of three call center locations. Geotel can query each location to see who is the least busy for this type of call. Traditionally it has been VERY expensive. We provide some primitive Geotel functions in-the-cloud right now. For example, we can know how many live calls are going to a location before we send the call. We can set thresholds (e.g. if a location A has over 100 concurrent calls send them to location B). Geotel can theoretically provide this and carry it further. I think there is some nice enterprise reporting that can come from the Geotel as well. G. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Brian West Sent: Saturday, October 23, 2004 4:30 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Geotel integration with Asterisk Ok lets get this out of the way... WTF is Geotel? bkw> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Greg Smith > Sent: Saturday, October 23, 2004 4:19 PM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Geotel integration with Asterisk > > > Has any one integrated to a Geotel with Asterisk? > > Thanks. > > Greg > Advanta_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
>From what I read about a year ago was that it was a carrier hostedsolution that actually controlled the ss7 switching at the exchange (basically no call costs from tromboning, and was only implemented into an ip-centrex or hosted call centre application. Are you saying that enterprises can buy something similar and control the carriers switching? Cheers, Dean -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Greg Smith Sent: Sunday, October 24, 2004 2:33 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Geotel integration with Asterisk Geotel is a company that Cisco bought which provides call control across geographically dispersed locations. The simplest application is being able to query call queue status at another location. For example, a call comes in and can be sent to one of three call center locations. Geotel can query each location to see who is the least busy for this type of call. Traditionally it has been VERY expensive. We provide some primitive Geotel functions in-the-cloud right now. For example, we can know how many live calls are going to a location before we send the call. We can set thresholds (e.g. if a location A has over 100 concurrent calls send them to location B). Geotel can theoretically provide this and carry it further. I think there is some nice enterprise reporting that can come from the Geotel as well. G. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Brian West Sent: Saturday, October 23, 2004 4:30 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Geotel integration with Asterisk Ok lets get this out of the way... WTF is Geotel? bkw> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Greg Smith > Sent: Saturday, October 23, 2004 4:19 PM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Geotel integration with Asterisk > > > Has any one integrated to a Geotel with Asterisk? > > Thanks. > > Greg > Advanta_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
> Geotel is a company that Cisco bought which provides call control > across > geographically dispersed locations. The simplest application is > being > able to query call queue status at another location. For example, a > call comes in and can be sent to one of three call center locations. > Geotel can query each location to see who is the least busy for this > type of call. Traditionally it has been VERY expensive. > > We provide some primitive Geotel functions in-the-cloud right now. > For > example, we can know how many live calls are going to a location > before > we send the call. We can set thresholds (e.g. if a location A has > over > 100 concurrent calls send them to location B). Geotel can > theoretically > provide this and carry it further. I think there is some nice > enterprise reporting that can come from the Geotel as well. > > G.Their greatest claim to fame is that their peripheral monitor PC sits on your premise, and connects to your brand "x" pbx to report upstream to the telco "router" (actually a redundant pair PC) as to the ingoings of your call centre. The decision to terminate the call on a particular call centre is done in the telco cloud at the SS7 layer. Each call centre has 250ms to respond to the correct status or the telco default-routes the call based on the tables in the NAM. This feature is self-healing dynamic routing. Proactive rather than reactive when your call volumes change or a failure takes a centre offline/snow storm means only half of your agents show up today in one area of the country, etc. It allows a "translation" between disparate PBX's to participate in this scheme so it is a huge boon in mergers/acquisitions. "Just drop this Peripheral Monitor (pair) in your CC and you are intergrated into our enterprise". Actually reporting is one of the weakest links in the Geotel (now Cisco ICM (Intelligent Call Manager)) platform. Countless clients complain about this and at their user conference they even came out and admitted it. The data elements are there, but they don't have a good handle on how to rationalize them. Bell Canada, Allstream, MCI and AT&T offer this now that I am aware of. Yes it is very expensive, but for multi-site high-availability services like banks, airlines and insurance companies it pays off in spades. dbc. -- David Cook