jb@v2tel.com
2004-Oct-23 08:54 UTC
[Asterisk-Users] Support for reception of "send url" in SIP clients needed
I would like to let asterisk send an URL to a PC based softphone or a PC based message client. This would allow for many great applications such as automatic client data lookup. Or for technical client support. It is a must for many types of customer support centers. I understand that the "send url" application can do the job seen from the asterisk side. But I have not been able to find a PC client which is able to handle reception of the url and the subsequent opening of it in the specified browser. It looks as if Nortel has two products capable of this, but I have not tested them yet. I would like to know if anybody has experience about available PC clients supporting this feature. Jon Bruel Denmark
Nicolás Gudiño
2004-Oct-23 17:49 UTC
[Asterisk-Users] Support for reception of "send url" in SIP clients needed
Hello, On Sat, 23 Oct 2004 08:54:27 -0700, jb@v2tel.com <jb@v2tel.com> wrote:> I would like to let asterisk send an URL to a PC based softphone or a PC based > message client. This would allow for many great applications such as automatic > client data lookup. Or for technical client support. It is a must for many > types of customer support centers. > > I understand that the "send url" application can do the job seen from the > asterisk side. > > But I have not been able to find a PC client which is able to handle reception > of the url and the subsequent opening of it in the specified browser. > > It looks as if Nortel has two products capable of this, but I have not tested > them yet. > > I would like to know if anybody has experience about available PC clients > supporting this feature.Not exactly what you are looking for (it is not a soft phone), but you might want to look at Flash Operator Panel. It can open a web page sending the callerid received in certain channel as a GET variable (you can do automatic data lookup based on callerid). It connects to asterisk using the manager interface. It can also be used to visualize a call center, the latest version can display logged in agents, and it shows some statistics on queues and individual agents also. asternic.org Best regards, -- Nicol?s Gudi?o Buenos Aires - Argentina