asterisk users - Oct 2004 - In immediate need of Very powerful * for call center, ACD and outbound. Which consultant should I use?

In immediate need of Very powerful * for call center, ACD and outbound. 

 

Which consultant should I use?

 

Size:  Current 15 seat scaling to 50 within the year.  Want to go softphone
(xten seems to be the most popular).

 

Features:  Need ACD, and my reps are getting tired of copying and pasting to
do outbound, then sitting waiting for something to happen.  Need something
that only hands them a call that gets picked up by human or machine, and has
their previous order information (unique url to each previous order) on
screen when they are connected so they know who they are talking to, and
what it's time to reorder.

 

Summary:  Please let me know what consultant you guys think has the most
experience with large inbound/outbound call centers.  I need to implement
this solution immediately, as I am far behind schedule :-)  

 

(P.S.  Thank you for your help!) 

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Where are you located?
 
  _____  

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Internet
Marketing Man
Sent: Tuesday, October 12, 2004 1:22 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] In immediate need of Very powerful * for
callcenter, ACD and outbound. Which consultant should I use?
 
In immediate need of Very powerful * for call center, ACD and outbound. 
 
Which consultant should I use?
 
Size:  Current 15 seat scaling to 50 within the year.  Want to go softphone
(xten seems to be the most popular).
 
Features:  Need ACD, and my reps are getting tired of copying and pasting to
do outbound, then sitting waiting for something to happen.  Need something
that only hands them a call that gets picked up by human or machine, and has
their previous order information (unique url to each previous order) on
screen when they are connected so they know who they are talking to, and
what it's time to reorder.
 
Summary:  Please let me know what consultant you guys think has the most
experience with large inbound/outbound call centers.  I need to implement
this solution immediately, as I am far behind schedule :-)  
 
(P.S.  Thank you for your help!) 
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----- Original Message ----- 
> In immediate need of Very powerful * for call center, ACD and outbound.
>
>
>
> Which consultant should I use?
>
>
<snip>

at risk of getting flamed here.  the guys that showed at Astricon 
(www.aheeva.com) sound tailor made for what you are looking for, especially 
if you are behind a time crunch already.  they have already put the dev 
hours into the softphone/management/etc. that are probably req. for this.

to all that are trying to make a buck selling their services to folks like 
this I apologize.

BTW-this probably should be posted to the -biz list, not the users list.

Jason Kawakami
www.optellabs.com
Salt Lake City, UT

Vicidial will provide you will the dialing logic you are looking for
as well as limited "previous order information".

Almost any asterisk consultant should be able to accomplish this. 
Only thing I suggest is ask and check customer references.  Don't get
too overwhelmed, however.  It looks like your needs are actually quite
simple (especially since most of the complex requirements are handled
by the vicidial code).

I'd offer to do the work, but my plate is full through mid november,
so I wouldn't be able to meet your time requirements.

-Chris


On Tue, 12 Oct 2004 14:21:48 -0400, Internet Marketing Man
<internetmarketingman2001@yahoo.com> wrote:
> 
> 
> 
> In immediate need of Very powerful * for call center, ACD and outbound. 
> 
>  
> 
> Which consultant should I use?
> 
>  
> 
> Size:  Current 15 seat scaling to 50 within the year.  Want to go softphone
> (xten seems to be the most popular).
> 
>  
> 
> Features:  Need ACD, and my reps are getting tired of copying and pasting
to
> do outbound, then sitting waiting for something to happen.  Need something
> that only hands them a call that gets picked up by human or machine, and
has
> their previous order information (unique url to each previous order) on
> screen when they are connected so they know who they are talking to, and
> what it's time to reorder.
> 
>  
> 
> Summary:  Please let me know what consultant you guys think has the most
> experience with large inbound/outbound call centers.  I need to implement
> this solution immediately, as I am far behind schedule J  
> 
>  
> 
> (P.S.  Thank you for your help!) 
> _______________________________________________
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> Asterisk-Users@lists.digium.com
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>