Recently I gave a configured HandyTone-486 to a friend of mine. The phone worked great from his cable modem connections - all incoming and outgoing calls were fine. Last week he went out of country and took the device with him. He connected that to a DSL connection but the device does not register properly as I do not see that if I did "database show". So he cannot receive any incoming calls. However he can make outgoing calls very well. Surprising, calls from him is very clear too. Does anyone have any suggestion what is wrong? More importantly, what can I do so that he is able to receive incoming calls too? Thanks, -- sudhir