asterisk users - Oct 2004 - Display called Number or context on X-lite/X-Pro

Hi to all,
to manage properly a call center for multiple companies is possible to let the 
X-lite/X-Pro softphone to display the number or context called from PSTN to 
let operator answer with the correct name of the company??
I explain better. If a call come from PSTN to Number A for company A i want 
the operator recognize it and answer "Good Morning, I'm Operator of
company
A" and the same for company B,C,D and so on??
Any Ideas?
thanks,
BYe,
MArcello

I haven't been able to make what you're asking work.  Here's another
option.
I don't know if this will work for you. Set up queues for each of the
companies. Have the agent logged into multiple queues.  I think there is an
option that will play a specific recording to let the agent know which queue
the call came from before the call is connected.

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Marcello Lupo
Sent: Thursday, October 07, 2004 6:52 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Display called Number or context on X-lite/X-Pro

Hi to all,
to manage properly a call center for multiple companies is possible to let
the 
X-lite/X-Pro softphone to display the number or context called from PSTN to 
let operator answer with the correct name of the company??
I explain better. If a call come from PSTN to Number A for company A i want 
the operator recognize it and answer "Good Morning, I'm Operator of
company
A" and the same for company B,C,D and so on??
Any Ideas?
thanks,
BYe,
MArcello

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> -----Original Message-----
> From: Marcello Lupo [mailto:lupo@itspecialist.it] 
> Sent: Thursday, October 07, 2004 7:52 AM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Display called Number or context on 
> X-lite/X-Pro
> 
> 
> Hi to all,
> to manage properly a call center for multiple companies is 
> possible to let the 
> X-lite/X-Pro softphone to display the number or context 
> called from PSTN to 
> let operator answer with the correct name of the company??
>
We are doing exactly this.  By using SetCIDName and adding
what we want.  

Here is what mine looks like:

[incoming]
exten => 1234567890,1,SetCIDName(Company A)
... Normal dialplan stuff here.

Note: This sets the caller id name to "Company A" if you
	currently receive a value in the name field you would 
	need to change this to append the text to it.  
	(Since we don't receive a name via our PRI we just
	set the value.)

Thank you very much, i think it will solve my problem.
Bye,
Marcello
> > Hi to all,
> > to manage properly a call center for multiple companies is
> > possible to let the
> > X-lite/X-Pro softphone to display the number or context
> > called from PSTN to
> > let operator answer with the correct name of the company??
>
> We are doing exactly this.  By using SetCIDName and adding
> what we want.
>
> Here is what mine looks like:
>
> [incoming]
> exten => 1234567890,1,SetCIDName(Company A)
> ... Normal dialplan stuff here.

Hi,
i think your last email went only to me and not to the list.
BTW, ok probably there is a software limitation on the client. 
But what about the fact that in the SIP INVITE to the client (after i used the 
SetCIDName) the name of the From user was still "Unknown" ?
Take a look to the invite packet from * to the client after the command 
SetCIDName:

INVITE sip:35@81.174.15.90:45678 SIP/2.0
Via: SIP/2.0/UDP 194.244.174.20:5060;branch=z9hG4bK113d6a2d
From: "Unknown" <sip:Unknown@194.244.174.20>;tag=as33da63d0
To: <sip:35@81.174.15.90:45678>

I think that it should be changed or i'm missing something on which 
information the command should change?
Thanks,
Bye,
Marcello


On Thursday 07 October 2004 17:09, you wrote:
> > -----Original Message-----
> >
> >
> > Hi,
> > i tryed your suggestion but i still get only the CID Number
> > displayed on the
> > X-Pro.
> > AS i can see from the debug asterisk is executing the command:
>
> X-Lite may not display caller id name info.  I am sure there
> are other softphones that do.
>
> Anybody know of one?

I found the problem and a probable BUG.
The X-Pro/Lite Softphone is able to display only the CallerIDName info and NOT 
the CallerIDNum info.
After this i think that i found a bug in the chan_sip.
When a call come from my Cisco gateway it contain the Remote-Party-ID flag.
Although i setted in the sip.conf the trustrpid=no i think that the chan_sip 
is still trusting it becouse if i call from a PSTN reserved number i'm not 
able to alter (with SetCallerID or SetCIDNum or SetCIDName) the CallerID 
(Name or Num) at all becouse asterisk is trusting the privacy=full statement 
of the Remote-Party-ID sip header field.
This is the reason i was still getting Unknown on the client on which i want 
to display the NAme of the company that has been called.
To test this i disabled the sending of the Remote-Party-ID on the cisco and 
all it's working OK without it.
I think is better to let chan_sip to be able to alter the CAllerID info both 
if the trustrpid=yes or not becouse the Remote-Party-ID is a usefull field to 
work with and i don't think is correct to disallow changing of CAllerID info
if  the call is coming from a privacy=full number.
Any comment?
Thanks,
Bye,
Marcello

On Thursday 07 October 2004 17:09, you wrote:
> > -----Original Message-----
> > From: Marcello Lupo [mailto:lupo@itspecialist.it]
> > Sent: Thursday, October 07, 2004 11:03 AM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion;
> > Robert Jackson
> > Subject: Re: [Asterisk-Users] Display called Number or
> > context on X-lite/X-Pro
> >
> >
> > Hi,
> > i tryed your suggestion but i still get only the CID Number
> > displayed on the
> > X-Pro.
> > AS i can see from the debug asterisk is executing the command:
>
> X-Lite may not display caller id name info.  I am sure there
> are other softphones that do.
>
> Anybody know of one?
>
> Robert Jackson