Hi List, Hope someone can help. I have a test Q, that has members statically defined in queues.conf When a call comes in it is distributed as per configuration. However if an extension answers the call and another call comes in, the extension on the call (from the Queue) is still treated as being in the queue and receives a call on line 2. Is this normal, should the queue not treat this member as out of the queue until the call is hungup. Any help and advice will be greatly appreciated. Umar