asterisk users - Aug 2004 - Can asterisk detect BUSY signal?

Hi,
suppose I have agents waiting on a queue and I configure asterisk to dial out 
and to forward the call to the first agent enqueued. Asterisk will do it even if
the answer to the call is "busy".

Is it possible to configure asterisk to detect the busy signal and, in that 
case, dial another number, without wasting agent's time?

Thanks

eduardo@garnier.inf.br wrote:
> Hi,
> suppose I have agents waiting on a queue and I configure asterisk to
> dial out 
> and to forward the call to the first agent enqueued. Asterisk will do
> it even if 
> the answer to the call is "busy".
> 
> Is it possible to configure asterisk to detect the busy signal and,
> in that 
> case, dial another number, without wasting agent's time?
Are you asking a "is this how it works" question, or have you tried
using
queue's and are not getting the intended results?

It should be fairly easy to test, and determine what asterisk's response is.

-----
Andrew Thompson
http://aktzero.com/

Nope, Asterisk will not do this, at least not without some serious
busy-detect action going on and some tinkering with the dial and agents
code, in which case any call that is not busy will have to wait a second or
two for Asterisk to say that it isn't busy.

Another way to go is to look into what the shady-dial people have done with
agents/queues, they have probably already figured that part out.

Or, you can try a different Asterisk-based predictive dialer: VICIDIAL,
which is a part of the astGUIclient suite:

http://astguiclient.sf.net/

It's got web-based management, a cross-platform GUI client, it'll run
across
multiple Asterisk servers and it's also free.

MATT---


-----Original Message-----
From: eduardo@garnier.inf.br [mailto:eduardo@garnier.inf.br]
Sent: Tuesday, August 31, 2004 2:12 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Can asterisk detect BUSY signal?


Hi,
suppose I have agents waiting on a queue and I configure asterisk to dial
out 
and to forward the call to the first agent enqueued. Asterisk will do it
even if 
the answer to the call is "busy".

Is it possible to configure asterisk to detect the busy signal and, in that 
case, dial another number, without wasting agent's time?

Thanks
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> suppose I have agents waiting on a queue and I configure asterisk to dial
> out and to forward the call to the first agent enqueued. Asterisk will do
> it even if the answer to the call is "busy".
> 
> Is it possible to configure asterisk to detect the busy signal and, in
> that case, dial another number, without wasting agent's time?
> 
Spam-dialling should be made illegal.  I, for one, wouldn't spend two
seconds adding features to support this sort of usage.

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