On Sun, 22 Aug 2004 23:07:04 -0300, Daniel Bichara
<daniel@bichara.com.br> wrote:> Hi,
>
> I am using * to guide my callers throught my company's support menu.
But
> I have problem when the caller has a "pulse dial" telephony.
Could *
> detect digits dialed on pulse telephones?
I don't know of any IVR system that could detect pulse digits as
pulse/decadic operates using electrical pulses rather than audible
tones.
What you should do is have a timeout. If your menu/IVR doesn't detect
a dialed digit within x seconds, then send them to the operator.
For example, I have:
exten => t,1,Goto(callqueues,8504,1) ; direct to operator on timeout
exten => s,1,DigitTimeout,5
exten => s,2,ResponseTimeout,10
exten => s,3,Background,ivr-welcome
Rest of options...
> Daniel
-Shaun