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Nik Martin

2004-May-18 07:19 UTC

[Asterisk-Users] VoiceMailMain dumps user back into my incoming context after leaving a message

I have a dial plan that includes a company phone directory as a main menu
option.  If they just sit at the main menu, after 20 seconds, they are
transferred to the operator. If the user picks an extension from the
directory, they are transferred to the proper extension.   If the called
number is not available, they are transferred into VoiceMailMain.  They
leave a message, and hang up.  The hang up doesn't seem to be detected in
VoiceMailMain, and they are sent back into the main incoming context of my
incoming dial plan (radiance), which after 20 seconds transfers them to an
operator.  The operator answers and is greeted with the very LOUD and
annoying "phone is off hook" tone.  If the operator hangs up, all is
well,
and all the affected channels are cleared.  Any tips to this?  Busydetect is
NO in zapata.conf for other reasons (calls being inadvertently dropped by
asterisk).  


My Dialplan:

pbxMobile*CLI> show dialplan

[ Context 'default' created by 'pbx_config' ]
  Include =>        'radiance'
[pbx_config]
  Ignore pattern => '9'      

[ Context 'radiance' created by 'pbx_config' ]
  '9' =>            1. Background(radiancedirectory)
[pbx_config]
                    2. DigitTimeout(3)
[pbx_config]
                    3. ResponseTimeout(10)
[pbx_config]
  'i' =>            1. Background(pbx-invalid)
[pbx_config]
                    2. Goto(radiance|s|4)
[pbx_config]
  's' =>            1. Wait(3)
[pbx_config]
                    2. Answer()
[pbx_config]
                    3. NOOP(${CALLERID})
[pbx_config]
                    4. Wait(1)
[pbx_config]
                    5. Background(radiancewelcome)
[pbx_config]
  't' =>            1. Playback(transferring)
[pbx_config]
                    2. Dial(SIP/jsantacapita|20|tT)
[pbx_config]

  Include =>        'extensions'
[pbx_config]

            


[ Context 'extensions' created by 'pbx_config' ]
  '.' =>            3. Hangup()
[pbx_config]
  '0' =>            1. Dial(SIP/jsantacapita|20|Tt)
[pbx_config]
                    2. Voicemail(u100)
[pbx_config]
                    102. Voicemail(b100)
[pbx_config]
  '100' =>          1. Dial(SIP/jsantacapita|20|Tt)
[pbx_config]
                    2. Voicemail(u100)
[pbx_config]
                    102. Voicemail(b100)
[pbx_config]
  '101' =>          1. Dial(SIP/mthomas|20|Tt)
[pbx_config]
                    2. Voicemail(u101)
[pbx_config]
                    102. Voicemail(b101)
[pbx_config]
  '102' =>          1. Dial(SIP/dli|20|Tt)
[pbx_config]
                    2. Voicemail(u102)
[pbx_config]
                    102. Voicemail(b102)
[pbx_config]
  '105' =>          1. Dial(SIP/nmartin|20|Tt)
[pbx_config]
                    2. Voicemail(u105)
[pbx_config]
                    102. Voicemail(b105)
[pbx_config]
  '600' =>          1. VoiceMailMain()
[pbx_config]
  '601' =>          1. MeetMe()
[pbx_config]
  '800' =>          1. Dial(Zap/25)
[pbx_config]
                    2. Congestion()
[pbx_config]
  '801' =>          1. Dial(Zap/26)
[pbx_config]
                    2. Congestion()
[pbx_config]
  'h' =>            1. Hangup()
[pbx_config]
  'i' =>            1. Hangup()
[pbx_config]
  't' =>            1. Hangup()
[pbx_config]


   
[ Context 'parkedcalls' created by 'res_parking' ]
  '701' =>          1. ParkedCall(701)
[res_parking]
  '702' =>          1. ParkedCall(702)
[res_parking]
  '703' =>          1. ParkedCall(703)
[res_parking]
  '704' =>          1. ParkedCall(704)
[res_parking]
  '705' =>          1. ParkedCall(705)
[res_parking]
  '706' =>          1. ParkedCall(706)
[res_parking]
  '707' =>          1. ParkedCall(707)
[res_parking]
  '708' =>          1. ParkedCall(708)
[res_parking]
  '709' =>          1. ParkedCall(709)
[res_parking]
  '710' =>          1. ParkedCall(710)
[res_parking]
  '711' =>          1. ParkedCall(711)
[res_parking]
  '712' =>          1. ParkedCall(712)
[res_parking]
  '713' =>          1. ParkedCall(713)
[res_parking]
  '714' =>          1. ParkedCall(714)
[res_parking]
  '715' =>          1. ParkedCall(715)
[res_parking]
  '716' =>          1. ParkedCall(716)
[res_parking]
  '717' =>          1. ParkedCall(717)
[res_parking]
  '718' =>          1. ParkedCall(718)
[res_parking]
  '719' =>          1. ParkedCall(719)
[res_parking]
  '720' =>          1. ParkedCall(720)
[res_parking]


Nik Martin
Lead Software Engineer
Radiance Technologies
nmartin@radiancetech.com
W 251.445.0045 x105
C 251.455.4665
F 251.445.0046

brian

2004-May-18 07:45 UTC

head link

[Asterisk-Users] VoiceMailMain dumps user back into my incoming context after leaving a message

You need to add a hangup after the VoiceMailMain I also think exten => o
will work in that case too ... not sure from VoiceMailMain but you could try
it.

bkw
> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-
> admin@lists.digium.com] On Behalf Of Nik Martin
> Sent: Tuesday, May 18, 2004 9:19 AM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] VoiceMailMain dumps user back into my incoming
> context after leaving a message
>
> I have a dial plan that includes a company phone directory as a main menu
> option.  If they just sit at the main menu, after 20 seconds, they are
> transferred to the operator. If the user picks an extension from the
> directory, they are transferred to the proper extension.   If the called
> number is not available, they are transferred into VoiceMailMain.  They
> leave a message, and hang up.  The hang up doesn't seem to be detected
in
> VoiceMailMain, and they are sent back into the main incoming context of my
> incoming dial plan (radiance), which after 20 seconds transfers them to an
> operator.  The operator answers and is greeted with the very LOUD and
> annoying "phone is off hook" tone.  If the operator hangs up, all
is well,
> and all the affected channels are cleared.  Any tips to this?  Busydetect
> is
> NO in zapata.conf for other reasons (calls being inadvertently dropped by
> asterisk).
>
>
> My Dialplan:
>
> pbxMobile*CLI> show dialplan
>
> [ Context 'default' created by 'pbx_config' ]
>   Include =>        'radiance'
> [pbx_config]
>   Ignore pattern => '9'
>
> [ Context 'radiance' created by 'pbx_config' ]
>   '9' =>            1. Background(radiancedirectory)
> [pbx_config]
>                     2. DigitTimeout(3)
> [pbx_config]
>                     3. ResponseTimeout(10)
> [pbx_config]
>   'i' =>            1. Background(pbx-invalid)
> [pbx_config]
>                     2. Goto(radiance|s|4)
> [pbx_config]
>   's' =>            1. Wait(3)
> [pbx_config]
>                     2. Answer()
> [pbx_config]
>                     3. NOOP(${CALLERID})
> [pbx_config]
>                     4. Wait(1)
> [pbx_config]
>                     5. Background(radiancewelcome)
> [pbx_config]
>   't' =>            1. Playback(transferring)
> [pbx_config]
>                     2. Dial(SIP/jsantacapita|20|tT)
> [pbx_config]
>
>   Include =>        'extensions'
> [pbx_config]
>
>
>
>
> [ Context 'extensions' created by 'pbx_config' ]
>   '.' =>            3. Hangup()
> [pbx_config]
>   '0' =>            1. Dial(SIP/jsantacapita|20|Tt)
> [pbx_config]
>                     2. Voicemail(u100)
> [pbx_config]
>                     102. Voicemail(b100)
> [pbx_config]
>   '100' =>          1. Dial(SIP/jsantacapita|20|Tt)
> [pbx_config]
>                     2. Voicemail(u100)
> [pbx_config]
>                     102. Voicemail(b100)
> [pbx_config]
>   '101' =>          1. Dial(SIP/mthomas|20|Tt)
> [pbx_config]
>                     2. Voicemail(u101)
> [pbx_config]
>                     102. Voicemail(b101)
> [pbx_config]
>   '102' =>          1. Dial(SIP/dli|20|Tt)
> [pbx_config]
>                     2. Voicemail(u102)
> [pbx_config]
>                     102. Voicemail(b102)
> [pbx_config]
>   '105' =>          1. Dial(SIP/nmartin|20|Tt)
> [pbx_config]
>                     2. Voicemail(u105)
> [pbx_config]
>                     102. Voicemail(b105)
> [pbx_config]
>   '600' =>          1. VoiceMailMain()
> [pbx_config]
>   '601' =>          1. MeetMe()
> [pbx_config]
>   '800' =>          1. Dial(Zap/25)
> [pbx_config]
>                     2. Congestion()
> [pbx_config]
>   '801' =>          1. Dial(Zap/26)
> [pbx_config]
>                     2. Congestion()
> [pbx_config]
>   'h' =>            1. Hangup()
> [pbx_config]
>   'i' =>            1. Hangup()
> [pbx_config]
>   't' =>            1. Hangup()
> [pbx_config]
>
>
>
> [ Context 'parkedcalls' created by 'res_parking' ]
>   '701' =>          1. ParkedCall(701)
> [res_parking]
>   '702' =>          1. ParkedCall(702)
> [res_parking]
>   '703' =>          1. ParkedCall(703)
> [res_parking]
>   '704' =>          1. ParkedCall(704)
> [res_parking]
>   '705' =>          1. ParkedCall(705)
> [res_parking]
>   '706' =>          1. ParkedCall(706)
> [res_parking]
>   '707' =>          1. ParkedCall(707)
> [res_parking]
>   '708' =>          1. ParkedCall(708)
> [res_parking]
>   '709' =>          1. ParkedCall(709)
> [res_parking]
>   '710' =>          1. ParkedCall(710)
> [res_parking]
>   '711' =>          1. ParkedCall(711)
> [res_parking]
>   '712' =>          1. ParkedCall(712)
> [res_parking]
>   '713' =>          1. ParkedCall(713)
> [res_parking]
>   '714' =>          1. ParkedCall(714)
> [res_parking]
>   '715' =>          1. ParkedCall(715)
> [res_parking]
>   '716' =>          1. ParkedCall(716)
> [res_parking]
>   '717' =>          1. ParkedCall(717)
> [res_parking]
>   '718' =>          1. ParkedCall(718)
> [res_parking]
>   '719' =>          1. ParkedCall(719)
> [res_parking]
>   '720' =>          1. ParkedCall(720)
> [res_parking]
>
>
> Nik Martin
> Lead Software Engineer
> Radiance Technologies
> nmartin@radiancetech.com
> W 251.445.0045 x105
> C 251.455.4665
> F 251.445.0046
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

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