Hello, The system works fine for outbound calls and inbound DID but the main number fails to dead air then a fast busy. Almost like a bad route. My telco is sending me 4 digits and it works fine for the DID but the main fails. This was working but after a reboot is when it started to fail. Any ideas or help would be really appreciated Thanks Mark below is (what I think) the relevant part of extensions.conf [default] exten => 165,1,Wait(2) exten => 165,2,VoicemailMain(${CALLERIDNUM}) exten => 165,3,Wait(2) exten => 165,4,Hangup include => extension include => outbound include => record [inbound] exten => _.,1,Goto(mainmenu,${EXTEN},1) [mainmenu] exten => 8000,1,DigitTimeout(10) exten => 8000,2,ResponseTimeout(10) exten => 8000,3,Ringing exten => 8000,4,Wait(3) exten => 8000,5,Answer exten => 8000,6,Wait(2) exten => 8000,7,BackGround(mainmenu) exten => t,1,Goto(8000,7) exten => 0,1,Wait(2) exten => 0,2,Playback(pls-wait-connect-call) exten => 0,3,Wait(3) exten => 0,4,Ringing exten => 0,5,Wait(10) exten => 0,6,Playback(vm-nobodyavail) exten => 0,7,Wait(3) exten => 0,8,Goto(mainmenu,8000,7) include => extension [extension] ; Ken, 103 exten => 103,1,Macro(extension-dial|103|SIP/103) ; Patty, 115 exten => 115,1,Macro(extension-dial|115|SIP/115) ; Kyle, 130 exten => 130,1,Macro(extension-dial|130|SIP/130) ; Mark, 171 exten => 171,1,Macro(extension-dial|171|SIP/171) ;exten => 8000,1,Macro(extension-dial|171|SIP/171) ; Eric, 181 exten => 181,1,Macro(extension-dial|181|SIP/181) ; Lewis, 188 exten => 188,1,Macro(extension-dial|188|SIP/188) ; Keith, 271 exten => 271,1,Macro(extension-dial|271|SIP/271) exten => 1952,1,Macro(extension-dial|271|SIP/271) [macro-extension-dial] exten => s,1,Dial(${ARG2}|20|tr) exten => s,2,Voicemail(u${ARG1}) exten => s,3,Wait(4) exten => s,4,Hangup exten => s,102,Voicemail(b${ARG1}) exten => s,103,Wait(4) exten => s,104,Hangup