asterisk users - Apr 2004 - Is anyone successfully using Queues and ACD?

I would like to use queues for auotomated call distribution for a technical
support center. Everything I found in the mail archives seemed pretty old.
The wikki is pretty sparse. Is anyone successfully using queues for ACD? If
so, do you have any examples of /etc/asterisk/*.conf? 

Thanks!

Paul


 

Paul Mahler 
pmahler@signate.com