thr3ads.net - asterisk users - [Asterisk-Users] If you know your party's extension # please dial it now ... [Mar 2004]

If this information is useful, please help other people find it:
Share via:

Mark Phillips

2004-Mar-21 06:37 UTC

[Asterisk-Users] If you know your party's extension # please dial it now ...

Hi all,

I've built the usual "press one for sales, 2 for support" IVR
which works
fine but I'm having difficulty in allowing callers to type in whole
extension numbers.

My internal extn ranges are 3xxx and 4xxx. I have pasted the IVR below
(just in case someone wants one). The welcome message states callers
should type in the extension number they want or choose from the options.
It seems though that one can only press one number before the IVR moves to
the next step.

I'm starting to think that if my extn's are 3xxx and 4xxx I can't
have any
menu choices beginning with 3 or 4. Would this be correct? If so how does
the received DTMF break out of the IVR and get matched to the relevant
dialplan entry?


[mainmenu]
 exten => s,1,Answer
 exten => s,2,SetMusicOnHold(default)
 exten => s,3,DigitTimeout,3
 exten => s,4,ResponseTimeout,5
 ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test
 exten => s,5,Background(welcomemsg)
 exten => s,6,Background(choosemsg)

 ; Sales
exten => 1,1,Dial,SIP/3400|20
exten => 1,2,Voicemail(3400)
exten => 1,3,Goto(mainmenu,s,60

 ; Tech support
exten => 2,1,Dial,SIP/3401|20
exten => 2,2,Voicemail(3401)
exten => 2,2,Goto(mainmenu,s,1)

 ; Echo Test
 exten => 3,1,Playback(demo-echotest)
 exten => 3,2,Echo
 exten => 3,3,Playback(demo-echodone)
 exten => 3,4,Goto(mainmenu,s,6)

 ; Parrot Test
 exten => 4,1,Goto(205,1)

 ; Access VoiceMail
 exten => 5,1,VoicemailMain
 exten => 5,2,Goto(mainmenu,s,6)

 ; Play the weasels
 exten => 6,1,Wait,3
 exten => 6,2,Playback(tt-somethingwrong)
 exten => 6,3,Playback(tt-weasels)
 exten => 6,4,Wait,2
 exten => 6,5,Goto(mainmenu,s,6)

; # to hangup
 exten => #,1,Playback(vm-goodbye)
 exten => #,2,Hangup

 exten => t,1,Goto(#,1)         ; If they take too long, give up
 exten => i,1,Playback(invalid) ; "That's not valid, try again"


Whilst writing this I've had a thought. What would happen if I had an
entry like this?

; transfer to regular extension #
exten => _3XXX,1,Dial(SIP/{EXTN}|20|T)
exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)

Thanks

-- 
Mark Phillips, G7LTT/KC2ENI
Randolph, NJ
http://www.g7ltt.com/

Walker Haddock

2004-Mar-21 07:09 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

On Sun, Mar 21, 2004 at 08:37:25AM -0500, Mark Phillips
wrote:> 
> I'm starting to think that if my extn's are 3xxx and 4xxx I
can't have any
> menu choices beginning with 3 or 4. Would this be correct? If so how does
> the received DTMF break out of the IVR and get matched to the relevant
> dialplan entry?It works fine for me using V1.0-Stable
> 
> 
> [mainmenu]
>  exten => s,1,Answer
>  exten => s,2,SetMusicOnHold(default)
>  exten => s,3,DigitTimeout,3This will wait for tones before timing out.  You decide how
long>  exten => s,4,ResponseTimeout,5
>  ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test
>  exten => s,5,Background(welcomemsg)
>  exten => s,6,Background(choosemsg)
> 
>  ; Sales
> exten => 1,1,Dial,SIP/3400|20
> exten => 1,2,Voicemail(3400)
> exten => 1,3,Goto(mainmenu,s,60
> 
>  ; Tech support
> exten => 2,1,Dial,SIP/3401|20
> exten => 2,2,Voicemail(3401)
> exten => 2,2,Goto(mainmenu,s,1)
> 
>  ; Echo Test
>  exten => 3,1,Playback(demo-echotest)
>  exten => 3,2,Echo
>  exten => 3,3,Playback(demo-echodone)
>  exten => 3,4,Goto(mainmenu,s,6)
> 
>  ; Parrot Test
>  exten => 4,1,Goto(205,1)
> 
>  ; Access VoiceMail
>  exten => 5,1,VoicemailMain
>  exten => 5,2,Goto(mainmenu,s,6)
> 
>  ; Play the weasels
>  exten => 6,1,Wait,3
>  exten => 6,2,Playback(tt-somethingwrong)
>  exten => 6,3,Playback(tt-weasels)
>  exten => 6,4,Wait,2
>  exten => 6,5,Goto(mainmenu,s,6)
> 
> ; # to hangup
>  exten => #,1,Playback(vm-goodbye)
>  exten => #,2,Hangup
> 
>  exten => t,1,Goto(#,1)         ; If they take too long, give up
>  exten => i,1,Playback(invalid) ; "That's not valid, try
again"
> 
> 
> Whilst writing this I've had a thought. What would happen if I had an
> entry like this?
> 
> ; transfer to regular extension #
> exten => _3XXX,1,Dial(SIP/{EXTN}|20|T)
> exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)If you try it, it should work!

I'm not using a wildcard in my extensions, I include the context that
defines the extensions for the internal phones.  ie one of my extensions is
3010.  So, the IVR has an extension 3 to dial a specified group or extension
3010 for a specific extension.

I'm using contexts and I build my incoming context by including various
contexts that are required for the IVR.

Walker

-- 
********   DataCrest, Inc. -- Technically Superior   ******************
Walker Haddock                       http://www.datacrest.com
DataCrest, Inc.                    e-mail:  wh@datacrest.com
1634A Montgomery Hwy.    phone:  1-888-941-3282, 1-205-335-8589
Birmingham, AL 35216                  fax:  1-205-823-7838
***********************************************************************

Matthew Marlowe

2004-Mar-21 07:10 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

You say no one can dial your extensions? Well no one should be able to,
your extensions aren't listed in the IVR. 
> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com 
> [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of 
> Mark Phillips
> Sent: Sunday, March 21, 2004 8:37 AM
> To: Asterisk Users
> Subject: [Asterisk-Users] If you know your party's extension 
> # please dial it now ...
> 
> Hi all,
> 
> I've built the usual "press one for sales, 2 for support" IVR
> which works fine but I'm having difficulty in allowing 
> callers to type in whole extension numbers.
> 
> My internal extn ranges are 3xxx and 4xxx. I have pasted the 
> IVR below (just in case someone wants one). The welcome 
> message states callers should type in the extension number 
> they want or choose from the options.
> It seems though that one can only press one number before the 
> IVR moves to the next step.
> 
> I'm starting to think that if my extn's are 3xxx and 4xxx I 
> can't have any menu choices beginning with 3 or 4. Would this 
> be correct? If so how does the received DTMF break out of the 
> IVR and get matched to the relevant dialplan entry?
> 
> 
> [mainmenu]
>  exten => s,1,Answer
>  exten => s,2,SetMusicOnHold(default)
>  exten => s,3,DigitTimeout,3
>  exten => s,4,ResponseTimeout,5
>  ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo 
> test  exten => s,5,Background(welcomemsg)  exten => 
> s,6,Background(choosemsg)
> 
>  ; Sales
> exten => 1,1,Dial,SIP/3400|20
> exten => 1,2,Voicemail(3400)
> exten => 1,3,Goto(mainmenu,s,60
> 
>  ; Tech support
> exten => 2,1,Dial,SIP/3401|20
> exten => 2,2,Voicemail(3401)
> exten => 2,2,Goto(mainmenu,s,1)
> 
>  ; Echo Test
>  exten => 3,1,Playback(demo-echotest)
>  exten => 3,2,Echo
>  exten => 3,3,Playback(demo-echodone)
>  exten => 3,4,Goto(mainmenu,s,6)
> 
>  ; Parrot Test
>  exten => 4,1,Goto(205,1)
> 
>  ; Access VoiceMail
>  exten => 5,1,VoicemailMain
>  exten => 5,2,Goto(mainmenu,s,6)
> 
>  ; Play the weasels
>  exten => 6,1,Wait,3
>  exten => 6,2,Playback(tt-somethingwrong)  exten => 
> 6,3,Playback(tt-weasels)  exten => 6,4,Wait,2  exten => 
> 6,5,Goto(mainmenu,s,6)
> 
> ; # to hangup
>  exten => #,1,Playback(vm-goodbye)
>  exten => #,2,Hangup
> 
>  exten => t,1,Goto(#,1)         ; If they take too long, give up
>  exten => i,1,Playback(invalid) ; "That's not valid, try
again"
> 
> 
> Whilst writing this I've had a thought. What would happen if 
> I had an entry like this?
> 
> ; transfer to regular extension #
> exten => _3XXX,1,Dial(SIP/{EXTN}|20|T)
> exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)
> 
> Thanks
> 
> --
> Mark Phillips, G7LTT/KC2ENI
> Randolph, NJ
> http://www.g7ltt.com/
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>

Stig Andersson

2004-Mar-21 07:20 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

Asterisk doesn't accept keystrokes during playback, 
use BackGround to play while waiting for keystrokes.

/Stig


At 08:37 2004-03-21 -0500, you wrote:>Hi all,
>
>I've built the usual "press one for sales, 2 for support" IVR
which works
>fine but I'm having difficulty in allowing callers to type in whole
>extension numbers.
>
>My internal extn ranges are 3xxx and 4xxx. I have pasted the IVR below
>(just in case someone wants one). The welcome message states callers
>should type in the extension number they want or choose from the options.
>It seems though that one can only press one number before the IVR moves to
>the next step.
>
>I'm starting to think that if my extn's are 3xxx and 4xxx I
can't have any
>menu choices beginning with 3 or 4. Would this be correct? If so how does
>the received DTMF break out of the IVR and get matched to the relevant
>dialplan entry?
>
>
>[mainmenu]
> exten => s,1,Answer
> exten => s,2,SetMusicOnHold(default)
> exten => s,3,DigitTimeout,3
> exten => s,4,ResponseTimeout,5
> ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test
> exten => s,5,Background(welcomemsg)
> exten => s,6,Background(choosemsg)
>
> ; Sales
>exten => 1,1,Dial,SIP/3400|20
>exten => 1,2,Voicemail(3400)
>exten => 1,3,Goto(mainmenu,s,60
>
> ; Tech support
>exten => 2,1,Dial,SIP/3401|20
>exten => 2,2,Voicemail(3401)
>exten => 2,2,Goto(mainmenu,s,1)
>
> ; Echo Test
> exten => 3,1,Playback(demo-echotest)
> exten => 3,2,Echo
> exten => 3,3,Playback(demo-echodone)
> exten => 3,4,Goto(mainmenu,s,6)
>
> ; Parrot Test
> exten => 4,1,Goto(205,1)
>
> ; Access VoiceMail
> exten => 5,1,VoicemailMain
> exten => 5,2,Goto(mainmenu,s,6)
>
> ; Play the weasels
> exten => 6,1,Wait,3
> exten => 6,2,Playback(tt-somethingwrong)
> exten => 6,3,Playback(tt-weasels)
> exten => 6,4,Wait,2
> exten => 6,5,Goto(mainmenu,s,6)
>
>; # to hangup
> exten => #,1,Playback(vm-goodbye)
> exten => #,2,Hangup
>
> exten => t,1,Goto(#,1)         ; If they take too long, give up
> exten => i,1,Playback(invalid) ; "That's not valid, try
again"
>
>
>Whilst writing this I've had a thought. What would happen if I had an
>entry like this?
>
>; transfer to regular extension #
>exten => _3XXX,1,Dial(SIP/{EXTN}|20|T)
>exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)
>
>Thanks
>
>-- 
>Mark Phillips, G7LTT/KC2ENI
>Randolph, NJ
>http://www.g7ltt.com/
>_______________________________________________
>Asterisk-Users mailing list
>Asterisk-Users@lists.digium.com
>http://lists.digium.com/mailman/listinfo/asterisk-users
>To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>

David Croft

2004-Mar-21 12:19 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

If Asterisk can't determine whether you want 3 or 3XXX, it will wait for 
DigitTimeout. So if someone dials 3 for echo test, it will take 3 
seconds in your case before it jumps to that extension.

David

Mark Phillips wrote:
> Hi all,
> 
> I've built the usual "press one for sales, 2 for support" IVR
which works
> fine but I'm having difficulty in allowing callers to type in whole
> extension numbers.
> 
> My internal extn ranges are 3xxx and 4xxx. I have pasted the IVR below
> (just in case someone wants one). The welcome message states callers
> should type in the extension number they want or choose from the options.
> It seems though that one can only press one number before the IVR moves to
> the next step.
> 
> I'm starting to think that if my extn's are 3xxx and 4xxx I
can't have any
> menu choices beginning with 3 or 4. Would this be correct? If so how does
> the received DTMF break out of the IVR and get matched to the relevant
> dialplan entry?
> 
> 
> [mainmenu]
>  exten => s,1,Answer
>  exten => s,2,SetMusicOnHold(default)
>  exten => s,3,DigitTimeout,3
>  exten => s,4,ResponseTimeout,5
>  ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test
>  exten => s,5,Background(welcomemsg)
>  exten => s,6,Background(choosemsg)
> 
>  ; Sales
> exten => 1,1,Dial,SIP/3400|20
> exten => 1,2,Voicemail(3400)
> exten => 1,3,Goto(mainmenu,s,60
> 
>  ; Tech support
> exten => 2,1,Dial,SIP/3401|20
> exten => 2,2,Voicemail(3401)
> exten => 2,2,Goto(mainmenu,s,1)
> 
>  ; Echo Test
>  exten => 3,1,Playback(demo-echotest)
>  exten => 3,2,Echo
>  exten => 3,3,Playback(demo-echodone)
>  exten => 3,4,Goto(mainmenu,s,6)
> 
>  ; Parrot Test
>  exten => 4,1,Goto(205,1)
> 
>  ; Access VoiceMail
>  exten => 5,1,VoicemailMain
>  exten => 5,2,Goto(mainmenu,s,6)
> 
>  ; Play the weasels
>  exten => 6,1,Wait,3
>  exten => 6,2,Playback(tt-somethingwrong)
>  exten => 6,3,Playback(tt-weasels)
>  exten => 6,4,Wait,2
>  exten => 6,5,Goto(mainmenu,s,6)
> 
> ; # to hangup
>  exten => #,1,Playback(vm-goodbye)
>  exten => #,2,Hangup
> 
>  exten => t,1,Goto(#,1)         ; If they take too long, give up
>  exten => i,1,Playback(invalid) ; "That's not valid, try
again"
> 
> 
> Whilst writing this I've had a thought. What would happen if I had an
> entry like this?
> 
> ; transfer to regular extension #
> exten => _3XXX,1,Dial(SIP/{EXTN}|20|T)
> exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)
> 
> Thanks
>

Rich Adamson

2004-Mar-21 14:18 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

> I've built the usual "press one for sales, 2 for support" IVR
which works
> fine but I'm having difficulty in allowing callers to type in whole
> extension numbers.
> 
> My internal extn ranges are 3xxx and 4xxx. I have pasted the IVR below
> (just in case someone wants one). The welcome message states callers
> should type in the extension number they want or choose from the options.
> It seems though that one can only press one number before the IVR moves to
> the next step.
> 
> I'm starting to think that if my extn's are 3xxx and 4xxx I
can't have any
> menu choices beginning with 3 or 4. Would this be correct? If so how does
> the received DTMF break out of the IVR and get matched to the relevant
> dialplan entry?
> 
> 
> [mainmenu]
>  exten => s,1,Answer
>  exten => s,2,SetMusicOnHold(default)
>  exten => s,3,DigitTimeout,3
>  exten => s,4,ResponseTimeout,5
>  ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test
>  exten => s,5,Background(welcomemsg)
>  exten => s,6,Background(choosemsg)
> 
>  ; Sales
> exten => 1,1,Dial,SIP/3400|20
> exten => 1,2,Voicemail(3400)
> exten => 1,3,Goto(mainmenu,s,60
> 
Mark,

Here's a partial copy of my ivr, and I too am using the 3xxx extensions.
Notice I avoided use of option 3 in the ivr menues.

[bus-ivr-main]
exten => s,1,Wait,1
exten => s,2,Answer
exten => s,3,DigitTimeout,5
exten => s,4,ResponseTimeout,20
exten => s,5,Background(npi-greeting)  ; "Thanks for calling press 1
for"

exten => 1,1,Goto(local-extns|3014|1) ; Sales
exten => 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services
exten => 2,2,Voicemail2(u3000)
exten => 2,102,Voicemail2(b3000)
exten => 2,103,Hangup
exten => 8,1,Goto(npilist|s|1)        ; Company directory list
exten => 9,1,Goto(npitest|s|1)        ; VoIP Testing Menu

Rich

Matthew Marlowe

2004-Mar-21 14:50 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

You don't have to avoid using an option 3 when even if extensions are
3XXX 
> -----Original Message-----
> From: asterisk-users-admin@lists.digium.com 
> [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of 
> Rich Adamson
> Sent: Sunday, March 21, 2004 4:19 PM
> To: Asterisk Users
> Subject: Re: [Asterisk-Users] If you know your party's 
> extension # please dial it now ...
> 
> > I've built the usual "press one for sales, 2 for
support" IVR which
> > works fine but I'm having difficulty in allowing callers to type
in
> > whole extension numbers.
> > 
> > My internal extn ranges are 3xxx and 4xxx. I have pasted 
> the IVR below 
> > (just in case someone wants one). The welcome message 
> states callers 
> > should type in the extension number they want or choose 
> from the options.
> > It seems though that one can only press one number before the IVR 
> > moves to the next step.
> > 
> > I'm starting to think that if my extn's are 3xxx and 4xxx I 
> can't have 
> > any menu choices beginning with 3 or 4. Would this be 
> correct? If so 
> > how does the received DTMF break out of the IVR and get 
> matched to the 
> > relevant dialplan entry?
> > 
> > 
> > [mainmenu]
> >  exten => s,1,Answer
> >  exten => s,2,SetMusicOnHold(default)
> >  exten => s,3,DigitTimeout,3
> >  exten => s,4,ResponseTimeout,5
> >  ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test  
> > exten => s,5,Background(welcomemsg)  exten => 
> > s,6,Background(choosemsg)
> > 
> >  ; Sales
> > exten => 1,1,Dial,SIP/3400|20
> > exten => 1,2,Voicemail(3400)
> > exten => 1,3,Goto(mainmenu,s,60
> > 
> 
> Mark,
> 
> Here's a partial copy of my ivr, and I too am using the 3xxx 
> extensions.
> Notice I avoided use of option 3 in the ivr menues.
> 
> [bus-ivr-main]
> exten => s,1,Wait,1
> exten => s,2,Answer
> exten => s,3,DigitTimeout,5
> exten => s,4,ResponseTimeout,20
> exten => s,5,Background(npi-greeting)  ; "Thanks for calling 
> press 1 for"                  
> 
> exten => 1,1,Goto(local-extns|3014|1) ; Sales exten => 
> 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services exten 
> => 2,2,Voicemail2(u3000) exten => 2,102,Voicemail2(b3000) 
> exten => 2,103,Hangup
> exten => 8,1,Goto(npilist|s|1)        ; Company directory list
> exten => 9,1,Goto(npitest|s|1)        ; VoIP Testing Menu
> 
> Rich
> 
> 
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>

willy@yponeinc.com

2004-Mar-21 15:09 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

Please elaborate ...
----- Original Message Follows -----> You don't have to avoid using an option 3 when even if
> extensions are 3XXX 
> 
> > -----Original Message-----
> > From: asterisk-users-admin@lists.digium.com 
> > [mailto:asterisk-users-admin@lists.digium.com] On Behalf
> > Of  Rich Adamson
> > Sent: Sunday, March 21, 2004 4:19 PM
> > To: Asterisk Users
> > Subject: Re: [Asterisk-Users] If you know your party's 
> > extension # please dial it now ...
> > 
> > > I've built the usual "press one for sales, 2 for
> > > support" IVR which  works fine but I'm having
> > > difficulty in allowing callers to type in  whole
> > > extension numbers. 
> > > My internal extn ranges are 3xxx and 4xxx. I have
> > pasted  the IVR below 
> > > (just in case someone wants one). The welcome message 
> > states callers 
> > > should type in the extension number they want or
> > choose  from the options.
> > > It seems though that one can only press one number
> > > before the IVR  moves to the next step.
> > > 
> > > I'm starting to think that if my extn's are 3xxx and
> > 4xxx I  can't have 
> > > any menu choices beginning with 3 or 4. Would this be 
> > correct? If so 
> > > how does the received DTMF break out of the IVR and
> > get  matched to the 
> > > relevant dialplan entry?
> > > 
> > > 
> > > [mainmenu]
> > >  exten => s,1,Answer
> > >  exten => s,2,SetMusicOnHold(default)
> > >  exten => s,3,DigitTimeout,3
> > >  exten => s,4,ResponseTimeout,5
> > >  ;SAI menu - 1 for tech support, 2 for voicemail, 3
> > > for echo test   exten => s,5,Background(welcomemsg) 
> > > exten =>  s,6,Background(choosemsg)
> > > 
> > >  ; Sales
> > > exten => 1,1,Dial,SIP/3400|20
> > > exten => 1,2,Voicemail(3400)
> > > exten => 1,3,Goto(mainmenu,s,60
> > > 
> > 
> > Mark,
> > 
> > Here's a partial copy of my ivr, and I too am using the
> > 3xxx  extensions.
> > Notice I avoided use of option 3 in the ivr menues.
> > 
> > [bus-ivr-main]
> > exten => s,1,Wait,1
> > exten => s,2,Answer
> > exten => s,3,DigitTimeout,5
> > exten => s,4,ResponseTimeout,20
> > exten => s,5,Background(npi-greeting)  ; "Thanks for
> > calling  press 1 for"                  
> > 
> > exten => 1,1,Goto(local-extns|3014|1) ; Sales exten => 
> > 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services
> > exten  => 2,2,Voicemail2(u3000) exten => 2,102
> > ,Voicemail2(b3000)  exten => 2,103,Hangup
> > exten => 8,1,Goto(npilist|s|1)        ; Company
> > directory list exten => 9,1,Goto(npitest|s|1)        ;
> > VoIP Testing Menu 
> > Rich
> > 
> > 
> > 
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users@lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> > To UNSUBSCRIBE or update options visit:
> >   
> > http://lists.digium.com/mailman/listinfo/asterisk-users 
> > 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
Willy Wouters
ypOne Publishing

Matthew Marlowe

2004-Mar-21 16:47 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

Simply define your local extensions as well as your virtual extensions...
 
exten 1,1,Play...
exten 2,1,Play...
exten 3,1,Play...
exten 333,1,Play...
 
When they press 1 the system will immediately Play, when they press 2 the system
will immidiately play.
 
When they press 3 the system will wait x amount of seconds for more input
because there is the 333 extension, if no more numbers are pressed it will go to
3,1 if 333 is pressed it will play the approrpiate file.
 

________________________________

From: asterisk-users-admin@lists.digium.com on behalf of willy@yponeinc.com
Sent: Sun 3/21/2004 5:09 PM
To: Asterisk Users
Subject: RE: [Asterisk-Users] If you know your party's extension # please
dial it now ...



Please elaborate ...
----- Original Message Follows -----> You don't have to avoid using an option 3 when even if
> extensions are 3XXX
>
> > -----Original Message-----
> > From: asterisk-users-admin@lists.digium.com
> > [mailto:asterisk-users-admin@lists.digium.com] On Behalf
> > Of  Rich Adamson
> > Sent: Sunday, March 21, 2004 4:19 PM
> > To: Asterisk Users
> > Subject: Re: [Asterisk-Users] If you know your party's
> > extension # please dial it now ...
> >
> > > I've built the usual "press one for sales, 2 for
> > > support" IVR which  works fine but I'm having
> > > difficulty in allowing callers to type in  whole
> > > extension numbers.
> > > My internal extn ranges are 3xxx and 4xxx. I have
> > pasted  the IVR below
> > > (just in case someone wants one). The welcome message
> > states callers
> > > should type in the extension number they want or
> > choose  from the options.
> > > It seems though that one can only press one number
> > > before the IVR  moves to the next step.
> > >
> > > I'm starting to think that if my extn's are 3xxx and
> > 4xxx I  can't have
> > > any menu choices beginning with 3 or 4. Would this be
> > correct? If so
> > > how does the received DTMF break out of the IVR and
> > get  matched to the
> > > relevant dialplan entry?
> > >
> > >
> > > [mainmenu]
> > >  exten => s,1,Answer
> > >  exten => s,2,SetMusicOnHold(default)
> > >  exten => s,3,DigitTimeout,3
> > >  exten => s,4,ResponseTimeout,5
> > >  ;SAI menu - 1 for tech support, 2 for voicemail, 3
> > > for echo test   exten => s,5,Background(welcomemsg)
> > > exten =>  s,6,Background(choosemsg)
> > >
> > >  ; Sales
> > > exten => 1,1,Dial,SIP/3400|20
> > > exten => 1,2,Voicemail(3400)
> > > exten => 1,3,Goto(mainmenu,s,60
> > >
> >
> > Mark,
> >
> > Here's a partial copy of my ivr, and I too am using the
> > 3xxx  extensions.
> > Notice I avoided use of option 3 in the ivr menues.
> >
> > [bus-ivr-main]
> > exten => s,1,Wait,1
> > exten => s,2,Answer
> > exten => s,3,DigitTimeout,5
> > exten => s,4,ResponseTimeout,20
> > exten => s,5,Background(npi-greeting)  ; "Thanks for
> > calling  press 1 for"                 
> >
> > exten => 1,1,Goto(local-extns|3014|1) ; Sales exten =>
> > 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services
> > exten  => 2,2,Voicemail2(u3000) exten => 2,102
> > ,Voicemail2(b3000)  exten => 2,103,Hangup
> > exten => 8,1,Goto(npilist|s|1)        ; Company
> > directory list exten => 9,1,Goto(npitest|s|1)        ;
> > VoIP Testing Menu
> > Rich
> >
> >
> >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users@lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> > To UNSUBSCRIBE or update options visit:
> >  
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
Willy Wouters
ypOne Publishing

_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20040321/fed86949/attachment.htm

AstGrp

2004-Mar-21 20:57 UTC

head link

[Asterisk-Users] If you know your party's extension # please dial it now ...

If you have your IVR under context [mainmenu] and your extensions under
context [default].  Then make sure you include context default under
context mainmenu... 

Because your mainmenu context does not know about any other extensions
if you don't.

-gcc

-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Mark
Phillips
Posted At: Sunday, March 21, 2004 8:37 AM
Posted To: Asterisk User Group
Conversation: [Asterisk-Users] If you know your party's extension #
please dial it now ...
Subject: [Asterisk-Users] If you know your party's extension # please
dial it now ...


Hi all,

I've built the usual "press one for sales, 2 for support" IVR
which
works fine but I'm having difficulty in allowing callers to type in
whole extension numbers.

My internal extn ranges are 3xxx and 4xxx. I have pasted the IVR below
(just in case someone wants one). The welcome message states callers
should type in the extension number they want or choose from the
options. It seems though that one can only press one number before the
IVR moves to the next step.

I'm starting to think that if my extn's are 3xxx and 4xxx I can't
have
any menu choices beginning with 3 or 4. Would this be correct? If so how
does the received DTMF break out of the IVR and get matched to the
relevant dialplan entry?


[mainmenu]
 exten => s,1,Answer
 exten => s,2,SetMusicOnHold(default)
 exten => s,3,DigitTimeout,3
 exten => s,4,ResponseTimeout,5
 ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test  exten
=> s,5,Background(welcomemsg)  exten => s,6,Background(choosemsg)

 ; Sales
exten => 1,1,Dial,SIP/3400|20
exten => 1,2,Voicemail(3400)
exten => 1,3,Goto(mainmenu,s,60

 ; Tech support
exten => 2,1,Dial,SIP/3401|20
exten => 2,2,Voicemail(3401)
exten => 2,2,Goto(mainmenu,s,1)

 ; Echo Test
 exten => 3,1,Playback(demo-echotest)
 exten => 3,2,Echo
 exten => 3,3,Playback(demo-echodone)
 exten => 3,4,Goto(mainmenu,s,6)

 ; Parrot Test
 exten => 4,1,Goto(205,1)

 ; Access VoiceMail
 exten => 5,1,VoicemailMain
 exten => 5,2,Goto(mainmenu,s,6)

 ; Play the weasels
 exten => 6,1,Wait,3
 exten => 6,2,Playback(tt-somethingwrong)
 exten => 6,3,Playback(tt-weasels)
 exten => 6,4,Wait,2
 exten => 6,5,Goto(mainmenu,s,6)

; # to hangup
 exten => #,1,Playback(vm-goodbye)
 exten => #,2,Hangup

 exten => t,1,Goto(#,1)         ; If they take too long, give up
 exten => i,1,Playback(invalid) ; "That's not valid, try again"


Whilst writing this I've had a thought. What would happen if I had an
entry like this?

; transfer to regular extension #
exten => _3XXX,1,Dial(SIP/{EXTN}|20|T)
exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)

Thanks

-- 
Mark Phillips, G7LTT/KC2ENI
Randolph, NJ
http://www.g7ltt.com/ _______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

asterisk users - Mar 2004 - If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...

[Asterisk-Users] If you know your party's extension # please dial it now ...