Matteo Rancilio
2004-Mar-19 04:32 UTC
[Asterisk-Users] Extenesion: If InternalBusy Then GetBackToOperator
How can I make an extension that will do the follow: - Operator A pick up an external call - Operator A Blind Transfer the call to Internal X - If Internal X is busy the call will get back to Operator A And at the same time I need this: - Operator A pick up an external call - Operator A Transfer (no Blind) the call to Internal X - If Internal X is busy Operator A ears the busy tone - Operator A pick up an external call - Operator A Blind Transfer the call to Internal X - If Internal X is away the call will get back to Operator A after 60 second timeout I use CAPI and Cisco 7960 for Operators and Cisco 7912 for Internals all with SIP. Please help me out, I really need this!
Senad Jordanovic
2004-Mar-19 04:50 UTC
[Asterisk-Users] Extenesion: If InternalBusy Then GetBackToOperator
Matteo Rancilio wrote:> How can I make an extension that will do the follow: > > - Operator A pick up an external call > - Operator A Blind Transfer the call to Internal X > - If Internal X is busy the call will get back to Operator AUse call forwarding on busy to forward the call back to operator.> > And at the same time I need this: > > - Operator A pick up an external call > - Operator A Transfer (no Blind) the call to Internal X > - If Internal X is busy Operator A ears the busy toneAs far I know, * does not support no blind transfer unless you play with dialing plan/ AGI etc.> - Operator A pick up an external call > - Operator A Blind Transfer the call to Internal X > - If Internal X is away the call will get back to Operator A after 60 > second timeout >Use timeout rule (exten => t,1,DIAL.......) and set it to ring back the operators extension. However, the status "away" is yet to be defined for you purpose...
Matteo Rancilio
2004-Mar-19 04:59 UTC
[Asterisk-Users] Extenesion: If InternalBusy Then GetBackToOperator
Senad Jordanovic ha scritto:>Matteo Rancilio wrote: > > >>How can I make an extension that will do the follow: >> >>- Operator A pick up an external call >>- Operator A Blind Transfer the call to Internal X >>- If Internal X is busy the call will get back to Operator A >> >> > >Use call forwarding on busy to forward the call back to operator. > >Ok, bur how can I get the OpA number in a variable?>>And at the same time I need this: >> >>- Operator A pick up an external call >>- Operator A Transfer (no Blind) the call to Internal X >>- If Internal X is busy Operator A ears the busy tone >> >> > >As far I know, * does not support no blind transfer unless you play with >dialing plan/ AGI etc. > > >Cisco has BTransfer and Transfer working properly on SIP.
Senad Jordanovic
2004-Mar-19 05:17 UTC
[Asterisk-Users] Extenesion: If InternalBusy Then GetBackToOperator
Matteo Rancilio wrote:> Senad Jordanovic ha scritto: > >> Matteo Rancilio wrote: >> >> >>> How can I make an extension that will do the follow: >>> >>> - Operator A pick up an external call >>> - Operator A Blind Transfer the call to Internal X >>> - If Internal X is busy the call will get back to Operator A >>> >>> >> >> Use call forwarding on busy to forward the call back to operator. >> >> > Ok, bur how can I get the OpA number in a variable?It is already there when call starts... It is "CALLERIDNUM". Once the transfer starts I ihink that variable should change to OpA extension... Hoever If it does not use SetVar application to define it, but make sure you define it before the call gets answered by operator.> >>> And at the same time I need this: >>> >>> - Operator A pick up an external call >>> - Operator A Transfer (no Blind) the call to Internal X >>> - If Internal X is busy Operator A ears the busy tone >>> >>> >> >> As far I know, * does not support no blind transfer unless you play >> with dialing plan/ AGI etc. >> >> >> > Cisco has BTransfer and Transfer working properly on SIP.Explain a bit more on this please.... :)