I work for a business trying to move a helpdesk to its own facility. We're migrating a small (4 seat) call center in a few months, and * looks like a great way to manage our IVR and queues. I've got a handle on how * works, but know next to nothing about phone systems. We currently get about 70 calls a day (8am-10pm). I'd like to plan for four customers calling in, as well as capacity for outgoing calls, with room to grow. q: Will a plain phone line with an X100P handle it? multiple phone lines? multiple ISDN lines? with what hardware? or go with a T1, but that looks way too expensive for our size. Thanks for your time, -paul -- Paul Concepcion Manitoba Community Connections