Jeff Crews
2004-Mar-11 10:27 UTC
[Asterisk-Users] Agents and delay before and after they handle a call
Is there a way for Agents logging in with AgentLogin to have the the agent hear the beep and then have the option to press # or some button to indicate they are ready to take the next call? Sometimes an agent is taking a drink of water or coughing...and logging off and logging back seem lengthy to do. I have tried to use AgentCallbackLogin but it seems to require that each Agent has their own DID phone number so that that the application can call them back at that specific number. We do not have DID to each agent implemented yet...as we are using Asterisk with our old phone system. Thanks. --- Jeff Crews Eastern Oregon Net, Inc. La Grande Oregon Email jcrews@eoni.com Voice 541-963-2625 or 800-785-7873, extension 11 personal efax 503-907-6704 standard company fax 541-962-7818 web http://www.eoni.com