I have a question regarding call redirection. Example call comes in to a extension. No one answers then call gets redirected out to cell phone. I need to implement something like for our tech support line. Call rings multiple extensions then if no one answers it gets forwarded out to a cell. I have tried the following : [FWD] exten => s,1,Dial(Zap/g2/7041234567) ;Tech Support exten => 4200,1,Dial,SIP/gclark&SIP/kelworth|15 exten => 4200,2,Goto(FWD,s,1) But everytime I try this - the phone that is generating the call receives another call from the pbx. It appears that the call is going out but, calls back the same user who is making the call. Thanks, -gcc
hi, I think it should be even great, to have an "ack-password" so if the phone is answered by someone unexpected (e.g. your wife!!) the person CAN_NOT answer this call! any thoughts? ----- Original Message ----- From: "AstGrp" <astgrp@cwkb.com> To: <asterisk-users@lists.digium.com> Sent: Saturday, February 21, 2004 7:09 AM Subject: [Asterisk-Users] Call Redirection I have a question regarding call redirection. Example call comes in to a extension. No one answers then call gets redirected out to cell phone. I need to implement something like for our tech support line. Call rings multiple extensions then if no one answers it gets forwarded out to a cell. I have tried the following : [FWD] exten => s,1,Dial(Zap/g2/7041234567) ;Tech Support exten => 4200,1,Dial,SIP/gclark&SIP/kelworth|15 exten => 4200,2,Goto(FWD,s,1) But everytime I try this - the phone that is generating the call receives another call from the pbx. It appears that the call is going out but, calls back the same user who is making the call. Thanks, -gcc _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
What I have is it rings all of our desk phones obviously in the office for however long. Afterwards it places the call in a queue that doesn't retry on timeout and all of the people with cell phones are logged in via AgentCallBackLogin. I place the call in the same queue 3 times in a row (hence, calling all of the cell phones at the same time for ~ 15 seconds and hanging up and trying again. Reason for this is because within 15 seconds if no one picked up the cell phone is probably out of service or that person isn't taking the call) The person being called is required to dial a # to accept the call and they can hit a * to reject the call. Works extremely well. -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of FastJack Sent: Saturday, February 21, 2004 7:25 AM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Call Redirection hi, I think it should be even great, to have an "ack-password" so if the phone is answered by someone unexpected (e.g. your wife!!) the person CAN_NOT answer this call! any thoughts? ----- Original Message ----- From: "AstGrp" <astgrp@cwkb.com> To: <asterisk-users@lists.digium.com> Sent: Saturday, February 21, 2004 7:09 AM Subject: [Asterisk-Users] Call Redirection I have a question regarding call redirection. Example call comes in to a extension. No one answers then call gets redirected out to cell phone. I need to implement something like for our tech support line. Call rings multiple extensions then if no one answers it gets forwarded out to a cell. I have tried the following : [FWD] exten => s,1,Dial(Zap/g2/7041234567) ;Tech Support exten => 4200,1,Dial,SIP/gclark&SIP/kelworth|15 exten => 4200,2,Goto(FWD,s,1) But everytime I try this - the phone that is generating the call receives another call from the pbx. It appears that the call is going out but, calls back the same user who is making the call. Thanks, -gcc _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Do you have any examples of this? -gcc -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Matthew B Marlowe Posted At: Saturday, February 21, 2004 7:34 AM Posted To: Asterisk User Group Conversation: [Asterisk-Users] Call Redirection Subject: RE: [Asterisk-Users] Call Redirection What I have is it rings all of our desk phones obviously in the office for however long. Afterwards it places the call in a queue that doesn't retry on timeout and all of the people with cell phones are logged in via AgentCallBackLogin. I place the call in the same queue 3 times in a row (hence, calling all of the cell phones at the same time for ~ 15 seconds and hanging up and trying again. Reason for this is because within 15 seconds if no one picked up the cell phone is probably out of service or that person isn't taking the call) The person being called is required to dial a # to accept the call and they can hit a * to reject the call. Works extremely well. -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of FastJack Sent: Saturday, February 21, 2004 7:25 AM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Call Redirection hi, I think it should be even great, to have an "ack-password" so if the phone is answered by someone unexpected (e.g. your wife!!) the person CAN_NOT answer this call! any thoughts? ----- Original Message ----- From: "AstGrp" <astgrp@cwkb.com> To: <asterisk-users@lists.digium.com> Sent: Saturday, February 21, 2004 7:09 AM Subject: [Asterisk-Users] Call Redirection I have a question regarding call redirection. Example call comes in to a extension. No one answers then call gets redirected out to cell phone. I need to implement something like for our tech support line. Call rings multiple extensions then if no one answers it gets forwarded out to a cell. I have tried the following : [FWD] exten => s,1,Dial(Zap/g2/7041234567) ;Tech Support exten => 4200,1,Dial,SIP/gclark&SIP/kelworth|15 exten => 4200,2,Goto(FWD,s,1) But everytime I try this - the phone that is generating the call receives another call from the pbx. It appears that the call is going out but, calls back the same user who is making the call. Thanks, -gcc _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Simply create a queue, and create the agents. Log the agents in via AgentCallBackLogin and as the "extension" put a phone number. You can probably change in the source code instead of waiting for "#" to accept the call to a password, for example "123#". -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of AstGrp Sent: Saturday, February 21, 2004 9:41 AM To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] Call Redirection Do you have any examples of this? -gcc -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Matthew B Marlowe Posted At: Saturday, February 21, 2004 7:34 AM Posted To: Asterisk User Group Conversation: [Asterisk-Users] Call Redirection Subject: RE: [Asterisk-Users] Call Redirection What I have is it rings all of our desk phones obviously in the office for however long. Afterwards it places the call in a queue that doesn't retry on timeout and all of the people with cell phones are logged in via AgentCallBackLogin. I place the call in the same queue 3 times in a row (hence, calling all of the cell phones at the same time for ~ 15 seconds and hanging up and trying again. Reason for this is because within 15 seconds if no one picked up the cell phone is probably out of service or that person isn't taking the call) The person being called is required to dial a # to accept the call and they can hit a * to reject the call. Works extremely well. -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of FastJack Sent: Saturday, February 21, 2004 7:25 AM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Call Redirection hi, I think it should be even great, to have an "ack-password" so if the phone is answered by someone unexpected (e.g. your wife!!) the person CAN_NOT answer this call! any thoughts? ----- Original Message ----- From: "AstGrp" <astgrp@cwkb.com> To: <asterisk-users@lists.digium.com> Sent: Saturday, February 21, 2004 7:09 AM Subject: [Asterisk-Users] Call Redirection I have a question regarding call redirection. Example call comes in to a extension. No one answers then call gets redirected out to cell phone. I need to implement something like for our tech support line. Call rings multiple extensions then if no one answers it gets forwarded out to a cell. I have tried the following : [FWD] exten => s,1,Dial(Zap/g2/7041234567) ;Tech Support exten => 4200,1,Dial,SIP/gclark&SIP/kelworth|15 exten => 4200,2,Goto(FWD,s,1) But everytime I try this - the phone that is generating the call receives another call from the pbx. It appears that the call is going out but, calls back the same user who is making the call. Thanks, -gcc _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users