Is there a way to test why a queue was unable to allocate a call, for example, There are no agents logged in There are no free agents no-one answered their phone maybe follow the Queue with a GoToIf or similar? I can then send the caller to an appropriate message. Thanks, sm -- | http://www.opusvl.com | T: 08717 50 40 02 | F: 08717 50 40 03 | E: sm@opusvl.com