Hi All... I am using Asterisk successfully in my small office as a fairly ordinary PBX. I am quite happy with it. I have a friend who needs to build a call center. The call center will be used to take orders. I have two big questions. First, can Asterisk be configured accept calls on a bunch of incoming lines, answering with a greeting and telling the person that they will be transferred to the next available operator. Then, can it watch all the extensions, and route the calls to these extensions on a first in, first out basis? Can operators somehow tell Asterisk they are ready for another call or are on break? Second, could I use a VoIP service instead of BRI lines? I experimented with iConnect quite a while ago, and the biggest problem I had with it was that I could only have one line of iConnect. I expect the software has improved since then. Thanks! Jim
On Mon, 16 Feb 2004, Jim Archer waxed:> First, can Asterisk be configured accept calls on a bunch of incoming > lines, answering with a greeting and telling the person that they will be > transferred to the next available operator. Then, can it watch all the > extensions, and route the calls to these extensions on a first in, first > out basis? Can operators somehow tell Asterisk they are ready for another > call or are on break?Yes to the above, using Agents and Queues. See apps/app_queue.c and channels/chan_agent.c --Chris -- Chris Maj <cmaj_hat_freedomcorpse_hot_info> Pronunciation Guide: Maj == May Fingerprint: 43D6 799C F6CF F920 6623 DC85 C8A3 CFFE F0DE C146