Hi, First let me apologize if I sent this to the list twice. Is it possible to kick a caller out of a queue after 5 minutes and goto the next priority in the context where they were assigned to the queue ? My desired result is that even though one agent is dynamically logged into the queue and is on a call, I would like the 2nd caller to stay in the queue for 5 minutes and then timeout to the next priority if the agent is still busy and can't get to the call. Some observations: I have tried the "n" option with "queue" (if I don't the 2nd caller will stay in the queue infefinately) eg: exten => 401,1,Queue(support1|n) The problem with using "n" is that with one agent logged into the queue and he is "busy" on a call, when the 2nd call is placed in the queue it immediately timesout and goes to the next priority in the context even if timeout=300 is set in queue.conf. Any help appreciated. -bh Here are the configs: extensions.conf [supportq] exten => 401,1, Queue(support1|t) agents.conf [agents] autologoff=15 ackcall=no ;wrapuptime=5000 musiconhold => default queues.conf general] [support1] music = default strategy = leastrecent ;context = leavemessage timeout = 300 retry = 2 maxlen = 0 -- ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. -- This message has been scanned for viruses and dangerous content by the Bugs.Hamel.Net MailScanner, and appears to be clean.