Jan Baumann
2004-Jan-22 04:04 UTC
[Asterisk-Users] Call Queue with no agents -> Congestion or voicebox instead of MOH?
Hi all, I have successfully set up a call queue with agents and agentCallbackLogin. Works fine, but if no agent is logged in incoming callers get music-on-hold forever (or until some timeout). Is it possible to play congestion tone without answering the call (and thus causing costs to PSTN callers) or send them to unvailable-mailbox directly to leave a message if no agents are logged into the queue? Thanks and best regards, Jan
B. J. Bomar
2004-Jan-22 09:13 UTC
[Asterisk-Users] Call Queue with no agents -> Congestion or voicebox instead of MOH?
Do not define any members in the queues.conf. Instead have them login to the queue using the AddQueueMember application. If there is no one logged into the queue when a call comes in, it will go to the priority in the context. Hope this helps. B. J. -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Jan Baumann Sent: Thursday, January 22, 2004 5:05 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Call Queue with no agents -> Congestion or voicebox instead of MOH? Hi all, I have successfully set up a call queue with agents and agentCallbackLogin. Works fine, but if no agent is logged in incoming callers get music-on-hold forever (or until some timeout). Is it possible to play congestion tone without answering the call (and thus causing costs to PSTN callers) or send them to unvailable-mailbox directly to leave a message if no agents are logged into the queue? Thanks and best regards, Jan _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users