Hello, is there a way to make app queue to first try to ring the agents and start music on hold only when they are all talking to other callers? So when the caller calls, and there are free operators he hears ringing, and * is not picking up until call is answere, or specified timeout. And if the caller calls , and there are no free operators , some message like "please wait for next avalable operator" and them the music on hold start. thanks -- Anton Yurchenko<phila@dg.net.ua> Digital Generation
Anton, Take a look at the latest version of the patch in: http://bugs.digium.com/bug_view_advanced_page.php?bug_id=0000214 Good luck! Michiel Anton Yurchenko wrote:> Hello, > > is there a way to make app queue to first try to ring the agents and > start music on hold only when they are all talking to other callers? > So when the caller calls, and there are free operators he hears > ringing, and * is not picking up until call is answere, or specified > timeout. > And if the caller calls , and there are no free operators , some > message like "please wait for next avalable operator" and them the > music on hold start. > > thanks >
Michiel Betel wrote:> Anton, > > Take a look at the latest version of the patch in: > > http://bugs.digium.com/bug_view_advanced_page.php?bug_id=0000214 >It does adds an abiliti to make an announcment to a user once they are in queue, but no this behaviour with cheking if all operators are busy or not. Thank you> Good luck! > Michiel > > > > Anton Yurchenko wrote: > >> Hello, >> >> is there a way to make app queue to first try to ring the agents and >> start music on hold only when they are all talking to other callers? >> So when the caller calls, and there are free operators he hears >> ringing, and * is not picking up until call is answere, or specified >> timeout. >> And if the caller calls , and there are no free operators , some >> message like "please wait for next avalable operator" and them the >> music on hold start. >> >> thanks >> > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Anton Yurchenko<phila@dg.net.ua> Digital Generation