Correct me if I am wrong, but if you use Agent Groups, does this negate the strategies? I assume these strategies are handled in app_queue, and the groups are handled in the chan_agent. Which of the strategies have been programmed? Last I read, not all of them were in place. Also, have the patches been applied to the queue app that allow you to announce their position in the queue, or to play an announcement at intervals? John
Is it possible from within the dialplan to determine if an Agent channel is
already a member of
a queue? Would like to use this as part of a check that will play a message if
the agent is the
last person to log off the queue.
I can sorta do it by using AddQueueMember and checking ${AQMSTATUS}, however
that generates a log
warning if they are already a member. I would also have to sometimes run
RemoveQueueMember real
quick to remove people who shouldn't be a member after doing that.
Any ideas? Another idea I have it so make a fast AGI script that parses data
from a mamager
connection to see, but this seems kinda overkill for something that should be
simple.
--johann