Hello all again, Last time you helped by suggestiong that monitor will record by telephone conversations - I have added this to my config - but where does it save the files? Nick
Nick Knight wrote:>Hello all again, > >Last time you helped by suggestiong that monitor will record by >telephone conversations - I have added this to my config - but where >does it save the files? > >Nick >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users > > > >To /var/spool/asterisk/monitor Later..
no /var/spool/asterisk/monitor - although there is a /var/spool/asterisk
clippnig from extensions.conf
exten => 870582,1,Wait(1)
exten => 870582,2,Monitor()
exten => 870582,3,Dial(${EVERYONE},10)
exten => 870582,4,capiCD(${NUMBER})
exten => 870582,5,Hangup()
Nick
Guys. How does monitor work? Ive enabled the feature to start monitoring when *! is pressed but I see that my calls are left with some IN and OUT file... how can I merge those into one? Also, when does asterisk records a call? I know I configured it to record queue calls... but what else? Ah! which brings me to another question, when using queues, agents signin and they get MOH until a user calls but... on other call center apps, the agents signin and can actually hangup the phone, which rings when a call comes thru.... can asterisk behave in this manner or do the agents have to be offhook for this? Thx! __________________________________________________________________ Anton Krall
Comments below: Anton Krall wrote:> Guys. > > How does monitor work? Ive enabled the feature to start monitoring when *! > is pressed but I see that my calls are left with some IN and OUT file... how > can I merge those into one?Check out the "m" option> > Also, when does asterisk records a call? I know I configured it to record > queue calls... but what else? > > Ah! which brings me to another question, when using queues, agents signin > and they get MOH until a user calls but... on other call center apps, the > agents signin and can actually hangup the phone, which rings when a call > comes thru.... can asterisk behave in this manner or do the agents have to > be offhook for this? >Check out the AgentCallBackLogin cmd> Thx! > > __________________________________________________________________ > Anton Krall > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >Julian