asterisk users - Sep 2003 - SOME QUESTIONES (LOG, MySQL, Extensions)

Hi all.

   I have some questions:

         1) Is there a way to get a full log of the calls (incoming and
outgoing)
         
         2) How is the intregation of Mysql and Asterisk. At witch Aplicattions.

         3) And of the Extension 

                 a) I have a Support Call Center. Almost all the time all the
extensions are busy, and some calls at hold. Is there a way that when some one
hang off, can take the next call in the hold. At this moment, i have that if all
are busy, send the call to hold. And in 1 minute tray again to call any
extension.

                 b) Is ther any way.. that other person can take the ringing
call of other extension at his phone?... Example: There is a ringing call at
extension 100 which is alone and i'm at extension 150, So and i want to take
it?
so i dial some number and i take it... How to do this?


           Well thanks... all





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Alvaro Parres wrote:

| Hi all.
|
|    I have some questions:
|
|          1) Is there a way to get a full log of the calls (incoming
and outgoing)
|
|          2) How is the intregation of Mysql and Asterisk. At witch
Aplicattions.
|
|          3) And of the Extension
|
|                  a) I have a Support Call Center. Almost all the time
all the
| extensions are busy, and some calls at hold. Is there a way that when
some one
| hang off, can take the next call in the hold. At this moment, i have
that if all
| are busy, send the call to hold. And in 1 minute tray again to call
any extension.

This sounds like call queueing to me?

|                  b) Is ther any way.. that other person can take the
ringing
| call of other extension at his phone?... Example: There is a ringing
call at
| extension 100 which is alone and i'm at extension 150, So and i want
to take it?
| so i dial some number and i take it... How to do this?

Call parking?

- --
Leif Madsen - Telecommunications Technology
Sheridan College - Trafalgar Campus
leif.madsen@sheridanc.on.ca
FWD: 18924  IAX: 1-700-674-5480
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At 01:01 PM 9/15/2003, you wrote:
>Hi all.
>
>    I have some questions:
>
>          1) Is there a way to get a full log of the calls (incoming and 
> outgoing)
You can get the Call Detail Records which show you the incoming user and 
the initial dialed extension as well as the date, time, etc. They don't 
record the complete call flow.
>          2) How is the intregation of Mysql and Asterisk. At witch 
> Aplicattions.
Functional, but I've heard mixed reports. It's my understanding that
MySQL
support works for logging (cdr-mysql) and voicemail2.
>                  a) I have a Support Call Center. Almost all the time all
the
>extensions are busy, and some calls at hold. Is there a way that when some
one
>hang off, can take the next call in the hold. At this moment, i have that 
>if all
>are busy, send the call to hold. And in 1 minute tray again to call any 
>extension.
This is what the Queues are for. Search the mailing list or look at the 
demos. Basically, incoming calls are put into a queue until one of the 
currently logged-in operators (or one of the defined extensions) picks it 
up. Then, the other extensions keep ringing until the queue is empty or 
until the timeout expires and the callers get bounced.
>                  b) Is ther any way.. that other person can take the
ringing
>call of other extension at his phone?... Example: There is a ringing call at
>extension 100 which is alone and i'm at extension 150, So and i want to 
>take it?
>so i dial some number and i take it... How to do this?
I'm told this can be done, but I don't know how myself. What you can do
is
have several extensions ring at once, as though they were a single 
extension. This can be done with "groups" or by using the
"ext&ext" syntax
in extensions.conf.

--Ernest

On Mon, 2003-09-15 at 15:01, Alvaro Parres wrote:
> Hi all.
> 
>    I have some questions:
> 
>          1) Is there a way to get a full log of the calls (incoming and
outgoing)
Master.csv should have all calls regardless for direction in or
out.        
>          2) How is the intregation of Mysql and Asterisk. At witch
Aplicattions.
Mysql sucks, and should be avoided. Barring that, there is a perl script
to load extensions from mysql, there is access via AGI, and I think CDR
and VM2 can use mysql.
>          3) And of the Extension 
> 
>                  a) I have a Support Call Center. Almost all the time all
the
> extensions are busy, and some calls at hold. Is there a way that when some
one
> hang off, can take the next call in the hold. At this moment, i have that
if all
> are busy, send the call to hold. And in 1 minute tray again to call any
extension.
Research agents.
>                  b) Is ther any way.. that other person can take the
ringing
> call of other extension at his phone?... Example: There is a ringing call
at
> extension 100 which is alone and i'm at extension 150, So and i want to
take it?
> so i dial some number and i take it... How to do this?
research pickup groups/call groups.
>            Well thanks... all
please research the archives too.

-- 
Steven Critchfield  <critch@basesys.com>