Is there a way to distinguish the reason an agent leaves the queue (agentcallbacklogin)? If an agent logs out to smoke or for lunch then that agent logs out by not entering an extension in the login sequence. If the channel times out for a queue then they leave the queue but CDR (as far as I can tell) records the same sequence of events. We would like to know which agents to publicly cane for missing calls and being logged out by the system. I am probably missing something obvious. Thanks. Jim Friedeck