Heya, Does anyone know if there is a way to let a queued caller hear a ring tone when their call is about to be answered? What I would like to do is play a queue-announcement to the agent when they pick up a call, and at the same time play a ring tone to the queued caller so that they know that their call is about to be answered. Any ideas? Regards, Sebastian. -- Sebastian Filzek Teragen International Pty Ltd