hi, Can anybody pls tell me, how to increase the time gap between 2 digits when you transfer a call. ie, the operator answers the call, and presses hash key to transfer, and then enters the extension number, some times, it timeouts too quickly before the operator enters the whole extension number (may be bcos the operator is slow). I tried the following, but it doesn't seems to be helping when it comes to call transfering ... exten => s,4,DigitTimeout,5 ; Set Digit Timeout to 5 seconds exten => s,5,ResponseTimeout,10 ; Set Response Timeout to 10 seconds ... can anybody gv me an idea? Thank you inadvance, Surajee --------------This mail sent through OmniBIS.com--------------