asterisk users - Jun 2003 - Can I disable musiconhold for agents

I was playing with the agent application to see if I could get it to
work. 
Everything works fine, except that Asterisk plays musiconhold while an 
agent is logged in and is not taking a call.  Is there a way to disable
the music in this situation?

Imagine working tech support where you had to listen to hold music when
you
weren't taking a call.  Now think of your company's choice of hold
music.
Unless you work for a "cool" company, chances are it's elevator
music.

Any help is appreciated,

Thanks.

-Derek

You could create a simple  moh class that played a silent mp3 as a very low
rate,
or even the occasional beep....then just use setmusiconhold,<newclass>

hth

Andy


On 27/06/2003 at 13:10 Derek Beaumont wrote:
>I was playing with the agent application to see if I could get it to
>work. 
>Everything works fine, except that Asterisk plays musiconhold while an 
>agent is logged in and is not taking a call.  Is there a way to disable
>the music in this situation?
>
>Imagine working tech support where you had to listen to hold music when
>you
>weren't taking a call.  Now think of your company's choice of hold
>music.
>Unless you work for a "cool" company, chances are it's
elevator music.
>
>Any help is appreciated,
>
>Thanks.
>
>-Derek
>
>_______________________________________________
>Asterisk-Users mailing list
>Asterisk-Users@lists.digium.com
>http://lists.digium.com/mailman/listinfo/asterisk-users

comment out the music => line in the queues.conf

Derek Beaumont wrote:
> 
> I was playing with the agent application to see if I could get it to
> work.
> Everything works fine, except that Asterisk plays musiconhold while an
> agent is logged in and is not taking a call.  Is there a way to disable
> the music in this situation?
> 
> Imagine working tech support where you had to listen to hold music when
> you
> weren't taking a call.  Now think of your company's choice of hold
> music.
> Unless you work for a "cool" company, chances are it's
elevator music.
> 
> Any help is appreciated,
> 
> Thanks.
> 
> -Derek
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users

If you set the musiconhold class to a class that is not defined then no
music would be played.  I would suggest using the name 'silence',
'off',
or 'disabled' just to make it easy.

James

On Fri, 27 Jun 2003, Derek Beaumont wrote:
> I was playing with the agent application to see if I could get it to
> work. 
> Everything works fine, except that Asterisk plays musiconhold while an 
> agent is logged in and is not taking a call.  Is there a way to disable
> the music in this situation?
> 
> Imagine working tech support where you had to listen to hold music when
> you
> weren't taking a call.  Now think of your company's choice of hold
> music.
> Unless you work for a "cool" company, chances are it's
elevator music.