Nut upsuser - Jun 2021 - [EXTERNAL] Couple questions about the output of upsc command

> 1. Firmware version 15.5.1
Thanks. We've released several versions since 15.5.1, but we should be able
to get it working.

Latest firmware is here:
https://www.tripplite.com/products/management-firmware-matrix

Probably makes sense to upgrade after we sort through the issues here, but
15.5.1 should work.
> 2. The card is rather hard to reach so I ran the reboot command from SSH.
The command finished instantly and caused no loss of SSH connectivity, which
surprised me, though maybe it actually rebooted anyways.
There should have been a drop of SSH connectivity.
Can you check:
* The "uptime" command from the CLI
* The event log for a "PowerAlert Started" event (one of these is
written to the event log after each reboot)

My guess is either:
The uptime will not have reset and there will be no recent entry for
"PowerAlert Started", or they'll both imply the reboot occurred
after #3.
> 3. battery.runtime, ups.load, output.realpower are still fixed and
unchanged, and battery.runtime.low/battery.charge.low are still missing.
I'd expect the same results on these tests until we get 2 straightened out.


Thank you,
David Zomaya
Tripp Lite

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I upgraded the firmware on the card, and now battery.runtime.low has
appeared, and battery.runtime, output.realpower, and ups.load are
refreshing. Thank you for your help.

On Mon, Jun 14, 2021 at 7:19 AM David Zomaya <David_Zomaya at
tripplite.com>
wrote:
> > 1. Firmware version 15.5.1
>
> Thanks. We've released several versions since 15.5.1, but we should be
> able to get it working.
>
> Latest firmware is here:
> https://www.tripplite.com/products/management-firmware-matrix
>
> Probably makes sense to upgrade after we sort through the issues here, but
> 15.5.1 should work.
>
> > 2. The card is rather hard to reach so I ran the reboot command from
> SSH. The command finished instantly and caused no loss of SSH connectivity,
> which surprised me, though maybe it actually rebooted anyways.
>
> There should have been a drop of SSH connectivity.
> Can you check:
> * The "uptime" command from the CLI
> * The event log for a "PowerAlert Started" event (one of these is
written
> to the event log after each reboot)
>
> My guess is either:
> The uptime will not have reset and there will be no recent entry for
> "PowerAlert Started", or they'll both imply the reboot
occurred after #3.
>
> > 3. battery.runtime, ups.load, output.realpower are still fixed and
> unchanged, and battery.runtime.low/battery.charge.low are still missing.
> I'd expect the same results on these tests until we get 2 straightened
out.
>
>
> Thank you,
> David Zomaya
> Tripp Lite
>
> ________________________________
>  This message is for the addressee's use only. It may contain
confidential
> information. If you receive this message in error, please delete it and
> notify the sender. Tripp Lite disclaims all warranties and liabilities, and
> assumes no responsibility for viruses which may infect an email sent to you
> from Tripp Lite and which damage your electronic systems or information. It
> is your responsibility to maintain virus detection systems to prevent
> damage to your electronic systems and information.
>
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